AdguardTeam
Mobile phone occasionally crashes and reboots when the “Reconfigure automatic proxy when network changes” is enabled
Please answer the following questions for yourself before submitting a question.
- [x] I am running the latest version
- [x] I checked the knowledge base and found no answer
- [x] I checked to make sure that this issue has not already been filed
Ask a question
Mobile phone model: ONEPLUS 10PRO OOS15 ADGUARD version: V4.9 Nightly7 My mobile phone uses ADGUARD in ROOT mode. When “Reconfigure automatic proxy when network changes” is enabled in the advanced settings, the banking software detects the system ROOT and cannot be used after the network switches or changes. Additionally, the mobile phone occasionally crashes and reboots when the network changes. However, when “Reconfigure automatic proxy when network changes” is disabled, the banking software no longer detects ROOT during network changes. Nevertheless, the banking software and other network-dependent apps often fail to connect to the network when activated, requiring a network reset to reconnect.
you described your issue like exactly mine...please mention me in further news on this issue because i can't keep tracking it for now because iam moving for another city
@IslamIssa1997 @HsiehYifang Hi!
Could you please collect the logs from your device? If so, please follow the steps below.
-
Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug.
-
Wait for the problem to be reproduced, then remember the exact time when it happened.
-
Collect app logs: Settings -> General -> Advanced -> Export logs and system info.
-
Collect system bug report as described in this instruction.
-
Send this files to [email protected]:
- include
[android]keyword and5667in the subject of your email - specify the exact time when the issue occurred
- include
@IslamIssa1997 @HsiehYifang Hi!
Could you please collect the logs from your device? If so, please follow the steps below.
Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug.
Wait for the problem to be reproduced, then remember the exact time when it happened.
Collect app logs: Settings -> General -> Advanced -> Export logs and system info.
Collect system bug report as described in this instruction.
Send this files to [email protected]:
- include
[android]keyword and5667in the subject of your email- specify the exact time when the issue occurred
I have reinstalled the official version of AGDARD and after disable the “Reconfigure automatic proxy when network changes” , the error almost no longer occurs. So sorry that collect the logs cannot be provided.
@IslamIssa1997 Could you please collect the logs from your device by following the steps in the instructions above and send them to us?
@IslamIssa1997 Would it be possible for you to collect logs to help us investigate?
@IslamIssa1997 @HsiehYifang Closed due to inactivity. Feel free to reopen if needed.
This issue still exists in my environment so it shouldn't be closed. OnePlus13 OxygenOS 15 I'll try to send the logs as well.
@atuy1219 I got your logs. We're gonna need some time to into it the logs
@atuy1219 you mentioned the system log. Could you upload it to cloud / google drive and email us the link?
@atuy1219 judging by your logs, the reason for the reboot is low memory. System logs may show the reason
I understand, but since I deleted the log once, I'll just have to wait until the bug occurs again.Therefore, I think it will take some time.
@atuy1219 Please take a look at the issue https://github.com/tiann/KernelSU/issues/2621. There could be some incompatibility between KernelSU and a list of other apps. Please provide your case in the linked thread.
@atuy1219 The issue https://github.com/tiann/KernelSU/issues/2621 is marked as fixed. Could you please update the software to the latest version and confirm?
I've been using AdGuard with the latest KernelSU for two days now without any issues, so the problem seems to be solved.