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Filter Updates Fail Often

Open Nzzyme opened this issue 1 year ago • 2 comments

Please answer the following questions for yourself before submitting an issue

  • [X] Filters were updated before reproducing an issue
  • [X] I checked the knowledge base and found no answer
  • [X] I checked to make sure that this issue has not already been filed

AdGuard version

4.5

Environment

  • OS version: MIUI 13 (Android 12)

HTTPS filtering

  • [ ] yes, I do

Root access

  • [ ] yes, I have it

Integration with AdGuard VPN

  • [ ] yes, I do

Routing mode

Local VPN

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Language-specific

No response

Other

No response

Which DNS server do you use?

AdGuard DNS

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Issue Details

Steps to reproduce:

  1. Open AG
  2. Click on the update filters icon on the top-right
  3. It tries to check for all available updates and then couple of them fail most of the times (not always)

See link for video

Expected Behavior

The below sequence should be followed:

  1. It should check for all available filter updates
  2. Download all of them
  3. Restart once to apply them

It seems that this sequence is not followed. While some are getting downloaded, some others are getting applied and protection restarts multiple times and this is causing updates to fail.

Actual Behavior

See above Issue Details

Screenshots

Screenshot 1

Additional Information

Video link: https://jmp.sh/s/WiUM0aJsJjCWPGAthIZg

Nzzyme avatar Jun 28 '24 08:06 Nzzyme

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

  1. Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug
  2. Reproduce the issue, then remember the exact time when it happened
  3. Collect logs: Settings -> General -> Advanced -> Export logs and system info
  4. Send this file to [email protected]:
    • mention the 5378 number in the subject
    • specify the exact time when the issue occurred

ESurina avatar Jul 01 '24 13:07 ESurina

Let me do that and send it to you.

Nzzyme avatar Jul 02 '24 15:07 Nzzyme

It's not been happening since I have raised this issue. I think we can close this for now.

Nzzyme avatar Jul 09 '24 10:07 Nzzyme