AdguardTeam
AdGuard App Crashes
Please answer the following questions for yourself before submitting an issue.
- [X] I am running the latest version
- [X] I checked the documentation and found no answer
- [X] I checked to make sure that this issue has not already been filed
AdGuard version
4.3.199
Environment
- OS: Android 13
- Device: POCO M2 Pro
- Firmware:
Running PixelExperience Plus (Custom ROM)
Root access
- [ ] Yes, I have it.
What filters do you have enabled?
No response
What Stealth Mode options do you have enabled?
No response
Issue Details
Steps to reproduce:
- Install Adguard on Android
- Run the app--->App asks for agreeing T/C and then asks to create a local vpn
- The app now freezes and then crashes
Expected Behavior
The Adguard should run smoothly with no crashing issue
Actual Behavior
The Adguard app crashes after the app is run for 10sec
Screenshot
Additional Information
The issue was not there in earlier version Adguard 4.3 Nightly 20, but now it is an issue for all the versions I tried installing on my phone
@Varsity4763 Hi!
Please remove your AdGuard version and download the latest version from this link. Then try to install downloaded .apk file.
If the crash persists, please collect a system bug report and send it to [email protected]. In the subject line mention the issue number 5164 and in the description specify the time when the crash occurred.
@Varsity4763 Hi!
Please remove your AdGuard version and download the latest version from this link. Then try to install downloaded .apk file.
If the crash persists, please collect a system bug report and send it to [email protected]. In the subject line mention the issue number
5164and in the description specify the time when the crash occurred.
Email sent...
@Varsity4763 Hi! The logs from you have been received. We would like you to provide some details. If you launch AdGuard application but do not enable Protection, will the crash occur then?
@Varsity4763 Hi! The logs from you have been received. We would like you to provide some details. If you launch AdGuard application but do not enable Protection, will the crash occur then?
The crash will occur even if I just open the app and keep it open for 10seconds, even if I enable the protection, the protection does not enable and it just crashes, so it is difficult for me to even turn on the enable protection button since the app would hang and be crashed by then.
@Varsity4763 Please try removing AdGuard VPN profile from the system settings (Settings -> More connection settings -> VPN -> AdGuard -> Delete VPN profile). Then launch AdGuard, check if it keeps crashing or not, and let me know the result.
@Varsity4763 Please try removing AdGuard VPN profile from the system settings (Settings -> More connection settings -> VPN -> AdGuard -> Delete VPN profile). Then launch AdGuard, check if it keeps crashing or not, and let me know the result.
The error still occurs after trying the above steps, if you permit, I am ready to share the video of how the error occurs in a zip file.
@Varsity4763 The video will be useful, please provide it if possible via link or zip.
@Varsity4763 Please reinstall AdGuard application and check all three checkboxes on the first screen of the application. Then go to the Home tab and wait for the crash to occur. This actions are important in order to fix the problem.
@Varsity4763 Please reinstall AdGuard application and check all three checkboxes on the first screen of the application. Then go to the Home tab and wait for the crash to occur. This actions are important in order to fix the problem.
I have tried all the above steps but the crash still occurs. I am using a Custom ROM - PixelExperience Plus on POCO M2 Pro, but I have used Adguard earlier on this Custom ROM but this issue wasn't there. This issue has begun recently due to which I am not able to use AdGuard on my phone.
FYI...I have attached the zip file containing a video of how the crash occurred. AdGuard Crash Recording.zip
@Varsity4763 Hi! My apologies for the long wait. Could you please check if the issue is fixed in the latest AdGuard for Android nightly version?
The version is available to download via this link.
@Varsity4763 Hi! My apologies for the long wait. Could you please check if the issue is fixed in the latest AdGuard for Android nightly version?
The version is available to download via this link.
Thank you very much!!!...... The issue is now resolved, I am able to use the app🙂