VPN doesn't work about a hour after payment

[FireNameFN]

Please answer the following questions for yourself before submitting an issue.

• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.4.1

Environment

- OS: Windows 10 19045.5131
- Other network-level software: AdGuard

Which DNS server do you use?

AdGuard DNS

Custom DNS

No response

Use Wintun

• [ ] yes, I do

Issue Details

Steps to reproduce:

1. Wait for pay time
2. Get payment receipt on email

Expected Behavior

VPN works on Windows.

Actual Behavior

Endless loading.

Screenshots

Screenshot 1

Additional Information

No response

[Aydinv13]

@FireNameFN Hi there

Please, try the latest Nightly build

[FireNameFN]

We need to wait a month.

[Aydinv13]

Can you also provide us with the app's logs?

1. Go to Settings --> General --> App settings -->Advanced settings --> Logging level --> Record everything;
2. Reproduce the problem and remember the exact time it was reproduced at. We will need it to find the corresponding entries in the log file;
3. Go to Support -> Export logs and system info;
4. Send the archive to [email protected] and mention this issue number in the subject. Don't forget to include the time of reproduction.
5. Set the logging level back to Record by default.

[Aydinv13]

@FireNameFN any news?

[FireNameFN]

I was sleeping.

[zzebrum]

Currently there are many problems caused by RKN in Russia. If VPN does not work, please try again later. Re-open the issue once there are clear steps to reproduce and log file provided per this instruction.