AdguardTeam
Unable to log in to my account
Please answer the following questions for yourself before submitting an issue
- [X] Filters were updated before reproducing an issue
- [X] I checked the knowledge base and found no answer
- [X] I checked to make sure that this issue has not already been filed
AdGuard version
All
Browser version
Edge
OS version
Windows 11
Traffic filtering
- [ ] yes, I do
Ad Blocking
No response
Privacy
No response
Social
No response
Annoyances
No response
Security
No response
Other
No response
Language-specific
No response
Which DNS server do you use?
AdGuard DNS
DNS protocol
Regular
Custom DNS
No response
What Stealth Mode options do you have enabled?
No response
Support ticket ID
No response
Issue Details
Steps to reproduce:
- Launching AdguardVPN
- Logging into my account by email at [email protected]
- Catching infinite download and application error
Expected Behavior
No response
Actual Behavior
For a long time I used the AdguardVPN VPN service and everything suited me, speed was not cut, usability and other niceties. I bought an annual subscription to my account, registered to the e-mail [email protected] and I was really enjoying the VPN. Now, however, I am encountering infinite loading on startup on my laptop. I have already tried everything to fix this. Please help me to fix this situation.
Screenshots
Screenshot 1
Additional Information
No response
@Gleckus Hi there!
Please, try the Nightly build.
Could you also collect your logs:
- Reproduce the problem and remember the exact time it was reproduced at. We will need it to find the corresponding entries in the log file;
- Go to AdGuard's tray menu -> Support -> Export logs;
- Send the archive to
[email protected]and mention this issue number in the subject. Don't forget to include the time of reproduction.
As I can see, there was interaction with the support team, so I'm closing the task. If you have any questions, please do not hesitate to contact us.