AdguardTeam
AdGuard VPN quit unexpectedly OSX Catalina
Please answer the following questions for yourself before submitting an issue.
- [X] I checked the knowledge base and found no answer
- [X] I checked to make sure that this issue has not already been filed
AdGuard VPN version
2.4.1
Environment
- OS: Catalina 10.15.7
- Other network-level software:
Which DNS server do you use?
Default
Custom DNS
No response
Issue Details
Steps to reproduce:
- It just crashes when trying to open the app.
Expected Behavior
that the App would open
Actual Behavior
The app wont open I just get the error "adguard vpn quit unexpectedly" please see attached error report AdGuard VPN error report.txt
Screenshots
Screenshot 1
Additional Information
No response
Please advise me on what i need to do to get it working on my machine. please and thank you very much Brian
Hi There Thank you so much for the reply, unfortunately it does not work , attached file is the error report.
Thanks again for your help
Brian
From: Aydin Baydarov @.> Sent: Monday 23 December 2024 08:40 To: AdguardTeam/AdGuardVPNForMac @.> Cc: stickboywood @.>; Mention @.> Subject: Re: [AdguardTeam/AdGuardVPNForMac] AdGuard VPN quit unexpectedly OSX Catalina (Issue #367)
@stickboywoodhttps://github.com/stickboywood Hi there!
Could you please install this buildhttps://static.adtidy.net/mac/nightly/AdGuardVPN-2.5.0.714.dmg and let us know how it goes.
— Reply to this email directly, view it on GitHubhttps://github.com/AdguardTeam/AdGuardVPNForMac/issues/367#issuecomment-2559210779, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BD2LSCGSMF3JHVOX4VR6GGL2G7D7NAVCNFSM6AAAAABT3UGTMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNJZGIYTANZXHE. You are receiving this because you were mentioned.Message ID: @.***>
Process: AdGuard VPN [663] Path: /Applications/AdGuard VPN.app/Contents/MacOS/AdGuard VPN Identifier: com.adguard.mac.vpn Version: 2.5.0 nightly 3 [714] (714) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: AdGuard VPN [663] User ID: 502
Date/Time: 2024-12-23 11:54:10.773 +0000 OS Version: Mac OS X 10.15.7 (19H2026) Report Version: 12 Anonymous UUID: FA9B8236-4DA3-1657-F1C4-3D3F9B487584
Time Awake Since Boot: 160 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4 Termination Reason: Namespace SIGNAL, Code 0x4 Terminating Process: exc handler [663]
Application Specific Information: Fatal error: 'try!' expression unexpectedly raised an error: VPNApp.ProductInfo.Error.applicationId: file VPNApp/ProductInfo.swift, line 92
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libswiftCore.dylib 0x00007fff6d50d30f assertionFailure(:_:file:line:flags:) + 863 1 libswiftCore.dylib 0x00007fff6d53c096 swift_unexpectedError + 582 2 com.adguard.mac.vpn 0x000000010837c298 0x10834e000 + 189080 3 libdispatch.dylib 0x00007fff6de58658 _dispatch_client_callout + 8 4 libdispatch.dylib 0x00007fff6de597de _dispatch_once_callout + 20 5 libswiftCore.dylib 0x00007fff6d7f583a swift_once + 26 6 com.adguard.mac.vpn 0x0000000108351ed5 0x10834e000 + 16085 7 com.adguard.mac.vpn 0x00000001085e1ac9 0x10834e000 + 2702025 8 com.adguard.mac.vpn 0x00000001085e02f2 0x10834e000 + 2695922 9 com.adguard.mac.vpn 0x00000001083ef1f4 0x10834e000 + 659956 10 com.adguard.mac.vpn 0x00000001083e71ba 0x10834e000 + 627130 11 com.apple.CoreFoundation 0x00007fff34e28a5f CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12 12 com.apple.CoreFoundation 0x00007fff34e289f3 ___CFXRegistrationPost1_block_invoke + 63 13 com.apple.CoreFoundation 0x00007fff34e28968 _CFXRegistrationPost1 + 372 14 com.apple.CoreFoundation 0x00007fff34e285d4 ___CFXNotificationPost_block_invoke + 80 15 com.apple.CoreFoundation 0x00007fff34df872d -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1554 16 com.apple.CoreFoundation 0x00007fff34df7bd9 _CFXNotificationPost + 1351 17 com.apple.Foundation 0x00007fff3747a096 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59 18 com.apple.AppKit 0x00007fff32101873 -[NSApplication _postDidFinishNotification] + 312 19 com.apple.AppKit 0x00007fff321015b2 -[NSApplication _sendFinishLaunchingNotification] + 208 20 com.apple.AppKit 0x00007fff320fe673 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 549 21 com.apple.AppKit 0x00007fff320fe2b8 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 688 22 com.apple.Foundation 0x00007fff374a5336 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308 23 com.apple.Foundation 0x00007fff374a51a0 _NSAppleEventManagerGenericHandler + 98 24 com.apple.AE 0x00007fff361a7203 0x7fff3619a000 + 53763 25 com.apple.AE 0x00007fff361a6929 0x7fff3619a000 + 51497 26 com.apple.AE 0x00007fff3619ebd7 aeProcessAppleEvent + 449 27 com.apple.HIToolbox 0x00007fff33ac17ea AEProcessAppleEvent + 54 28 com.apple.AppKit 0x00007fff320f8661 _DPSNextEvent + 1547 29 com.apple.AppKit 0x00007fff320f6c10 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352 30 com.apple.AppKit 0x00007fff320e891e -[NSApplication run] + 658 31 com.apple.AppKit 0x00007fff320ba706 NSApplicationMain + 777 32 com.adguard.mac.vpn 0x00000001083ef9d9 0x10834e000 + 661977 33 libdyld.dylib 0x00007fff6deb1cc9 start + 1
Thread 1: 0 libsystem_pthread.dylib 0x00007fff6e0b1b68 start_wqthread + 0
Thread 2: 0 libsystem_pthread.dylib 0x00007fff6e0b1b68 start_wqthread + 0
Thread 3: 0 libsystem_pthread.dylib 0x00007fff6e0b1b68 start_wqthread + 0
Thread 4:: Dispatch queue: com.apple.root.default-qos 0 libicucore.A.dylib 0x00007fff6bdec660 icu::UnicodeSet::ensureCapacity(int) + 178 1 libicucore.A.dylib 0x00007fff6bdedbfc icu::UnicodeSet::add(int) + 264 2 libicucore.A.dylib 0x00007fff6bdaef55 0x7fff6bd60000 + 323413 3 libicucore.A.dylib 0x00007fff6be160dd 0x7fff6bd60000 + 745693 4 libicucore.A.dylib 0x00007fff6bd66fdc 0x7fff6bd60000 + 28636 5 libicucore.A.dylib 0x00007fff6bd66ebe 0x7fff6bd60000 + 28350 6 libicucore.A.dylib 0x00007fff6bd669a1 0x7fff6bd60000 + 27041 7 libicucore.A.dylib 0x00007fff6bd66a54 u_getBinaryPropertySet + 168 8 libicucore.A.dylib 0x00007fff6bdf16e1 icu::UnicodeSet::applyIntPropertyValue(UProperty, int, UErrorCode&) + 169 9 libicucore.A.dylib 0x00007fff6bdf1a26 icu::UnicodeSet::applyPropertyAlias(icu::UnicodeString const&, icu::UnicodeString const&, UErrorCode&) + 654 10 libicucore.A.dylib 0x00007fff6bdf214a icu::UnicodeSet::applyPropertyPattern(icu::UnicodeString const&, icu::ParsePosition&, UErrorCode&) + 998 11 libicucore.A.dylib 0x00007fff6bdf14c8 icu::UnicodeSet::applyPropertyPattern(icu::RuleCharacterIterator&, icu::UnicodeString&, UErrorCode&) + 140 12 libicucore.A.dylib 0x00007fff6bdf09de icu::UnicodeSet::applyPattern(icu::RuleCharacterIterator&, icu::SymbolTable const*, icu::UnicodeString&, unsigned int, icu::UnicodeSet& (icu::UnicodeSet::)(int), int, UErrorCode&) + 772 13 libicucore.A.dylib 0x00007fff6bdf06a0 icu::UnicodeSet::applyPatternIgnoreSpace(icu::UnicodeString const&, icu::ParsePosition&, icu::SymbolTable const, UErrorCode&) + 204 14 libicucore.A.dylib 0x00007fff6bdf0516 icu::UnicodeSet::applyPattern(icu::UnicodeString const&, UErrorCode&) + 66 15 libicucore.A.dylib 0x00007fff6bd9cb8e icu::unisets::get(icu::unisets::Key) + 166 16 libicucore.A.dylib 0x00007fff6bebaab4 icu::numparse::impl::SymbolMatcher::SymbolMatcher(icu::UnicodeString const&, icu::unisets::Key) + 62 17 libicucore.A.dylib 0x00007fff6bebacc6 icu::numparse::impl::IgnorablesMatcher::IgnorablesMatcher(icu::unisets::Key) + 62 18 libicucore.A.dylib 0x00007fff6beb8367 icu::numparse::impl::NumberParserImpl::createParserFromProperties(icu::number::impl::DecimalFormatProperties const&, icu::DecimalFormatSymbols const&, bool, UErrorCode&) + 809 19 libicucore.A.dylib 0x00007fff6be5ac04 icu::DecimalFormat::getParser(UErrorCode&) const + 70 20 libicucore.A.dylib 0x00007fff6be5aad2 icu::DecimalFormat::parse(icu::UnicodeString const&, icu::Formattable&, icu::ParsePosition&) const + 162 21 libicucore.A.dylib 0x00007fff6bf00f82 icu::SimpleDateFormat::parseInt(icu::UnicodeString const&, icu::Formattable&, int, icu::ParsePosition&, signed char, icu::NumberFormat const*) const + 324 22 libicucore.A.dylib 0x00007fff6befe231 icu::SimpleDateFormat::subParse(icu::UnicodeString const&, int&, char16_t, int, signed char, signed char, signed char*, int&, icu::Calendar&, int, icu::MessageFormat*, UTimeZoneFormatTimeType*, int*) const + 1091 23 libicucore.A.dylib 0x00007fff6befd55f icu::SimpleDateFormat::parse(icu::UnicodeString const&, icu::Calendar&, icu::ParsePosition&) const + 1231 24 libicucore.A.dylib 0x00007fff6bf285cd udat_parseCalendar + 171 25 com.apple.CoreFoundation 0x00007fff34e85649 CFDateFormatterGetAbsoluteTimeFromString + 500 26 com.apple.CoreFoundation 0x00007fff34e8541e CFDateFormatterCreateDateFromString + 92 27 com.apple.Foundation 0x00007fff375220ed getObjectValue + 508 28 com.apple.Foundation 0x00007fff3754f96a -[NSDateFormatter getObjectValue:forString:errorDescription:] + 448 29 com.apple.Foundation 0x00007fff3754f77c -[NSDateFormatter dateFromString:] + 56 30 com.adguard.mac.vpn 0x000000010860a01f 0x10834e000 + 2867231 31 com.adguard.mac.vpn 0x000000010860f518 0x10834e000 + 2888984 32 com.adguard.mac.vpn 0x00000001085d8a77 0x10834e000 + 2665079 33 com.adguard.mac.vpn 0x00000001085b2979 0x10834e000 + 2509177 34 libdispatch.dylib 0x00007fff6de576c4 _dispatch_call_block_and_release + 12 35 libdispatch.dylib 0x00007fff6de58658 _dispatch_client_callout + 8 36 libdispatch.dylib 0x00007fff6de5a4b0 _dispatch_queue_override_invoke + 763 37 libdispatch.dylib 0x00007fff6de66957 _dispatch_root_queue_drain + 326 38 libdispatch.dylib 0x00007fff6de67097 _dispatch_worker_thread2 + 92 39 libsystem_pthread.dylib 0x00007fff6e0b29f7 _pthread_wqthread + 220 40 libsystem_pthread.dylib 0x00007fff6e0b1b77 start_wqthread + 15
Thread 5: 0 libsystem_kernel.dylib 0x00007fff6dff5746 __semwait_signal + 10 1 libsystem_c.dylib 0x00007fff6df78eea nanosleep + 196 2 libsystem_c.dylib 0x00007fff6df78d52 sleep + 41 3 com.adguard.mac.vpn 0x0000000108621a0b 0x10834e000 + 2963979 4 libsystem_pthread.dylib 0x00007fff6e0b6109 _pthread_start + 148 5 libsystem_pthread.dylib 0x00007fff6e0b1b8b thread_start + 15
Thread 6:: SentryCrash Exception Handler (Primary) 0 libsystem_pthread.dylib 0x00007fff6e0b4065 _pthread_tsd_cleanup + 568 1 libsystem_pthread.dylib 0x00007fff6e0b6512 _pthread_exit + 70 2 libsystem_pthread.dylib 0x00007fff6e0b6114 _pthread_start + 159 3 libsystem_pthread.dylib 0x00007fff6e0b1b8b thread_start + 15
Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000200000002 rbx: 0x0000600001271900 rcx: 0xfffffffe00000000 rdx: 0x0000000000000002 rdi: 0x0000600001271908 rsi: 0x0000600000d55b00 rbp: 0x00007ffee78b0040 rsp: 0x00007ffee78afff0 r8: 0x000000000000007f r9: 0x00000000000007fb r10: 0x0000000000001b00 r11: 0x0000000000000080 r12: 0x0000000000000000 r13: 0x0000000000000001 r14: 0x0000000000000002 r15: 0x00007fff6d85e0c5 rip: 0x00007fff6d50d30f rfl: 0x0000000000010246 cr2: 0x00007fff953cc600
Logical CPU: 2 Error Code: 0x00000000 Trap Number: 6
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Could you send the crash report through the AdGuard VPN App when it appears?
Example https://uploads.adguard.org/up85_wxf86.png
Hi, Unfortunately the app does not open to be able to send it. I will try clean out all the adguard files and reinstall it again Thanks Brian
From: Aydin Baydarov @.> Sent: Tuesday 24 December 2024 08:55 To: AdguardTeam/AdGuardVPNForMac @.> Cc: stickboywood @.>; Mention @.> Subject: Re: [AdguardTeam/AdGuardVPNForMac] AdGuard VPN quit unexpectedly OSX Catalina (Issue #367)
Could you send the crash report through the AdGuard VPN App when it appears?
Example https://uploads.adguard.org/up85_wxf86.png
— Reply to this email directly, view it on GitHubhttps://github.com/AdguardTeam/AdGuardVPNForMac/issues/367#issuecomment-2560858412, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BD2LSCCTM6TYRTI25TQE2W32HEORTAVCNFSM6AAAAABT3UGTMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRQHA2TQNBRGI. You are receiving this because you were mentioned.Message ID: @.***>
@stickboywood Hello! Please accept our apologies for the delayed response.
Judging by the crash report you have provided, the issue might be related to your system configuration. Could you please run the following command ioreg -a -n IOEthernetInterface > output.xml in Terminal and provide us with the output file.
Hello and thank for the reply, No need to apologise I know its the holiday time so i gathered ye were busy and hope ye had a good new year celebrations
I have tried to run that line in terminal but its not doing anything at all, attached is a screen shot. I copied and pasted the code line and i also manually typed it in and both return the same black response
Thanks again for helping Brian
From: Alex @.> Sent: Friday 10 January 2025 12:58 To: AdguardTeam/AdGuardVPNForMac @.> Cc: stickboywood @.>; Mention @.> Subject: Re: [AdguardTeam/AdGuardVPNForMac] AdGuard VPN quit unexpectedly OSX Catalina (Issue #367)
@stickboywoodhttps://github.com/stickboywood Hello! Please accept our apologies for the delayed response.
Judging by the crash report you have provided, the issue might be related to your system configuration. Could you please run the following command ioreg -a -n IOEthernetInterface > output.xml in Terminalhttps://support.apple.com/en-gb/guide/terminal/apd5265185d-f365-44cb-8b09-71a064a42125/2.10/mac/10.15 and provide us with the output file.
— Reply to this email directly, view it on GitHubhttps://github.com/AdguardTeam/AdGuardVPNForMac/issues/367#issuecomment-2582653534, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BD2LSCF6WFHDISA3BJKVUKT2J67XBAVCNFSM6AAAAABT3UGTMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBSGY2TGNJTGQ. You are receiving this because you were mentioned.Message ID: @.***>
@stickboywood It is ok if the command does not produce any output in the terminal window, as it is supposed to produce the output.xml file in the currently opened directory. To find out what directory is open in the terminal, you can run the pwd command.
To easily locate the file, we recommend opening the terminal and running the cd Downloads command, then running the ioreg -a -n IOEthernetInterface > output.xml command. In this case the output.xml file will be created in the Downloads folder.
Thanks so much for all your help please see attached file as requested
Cheers Brian
From: Alex @.> Sent: Monday 13 January 2025 09:07 To: AdguardTeam/AdGuardVPNForMac @.> Cc: stickboywood @.>; Mention @.> Subject: Re: [AdguardTeam/AdGuardVPNForMac] AdGuard VPN quit unexpectedly OSX Catalina (Issue #367)
@stickboywoodhttps://github.com/stickboywood It is ok if the command does not produce any output in the terminal window, as it is supposed to produce the output.xml file in the currently opened directory. To find out what directory is open in the terminal, you can run the pwd command.
To easily locate the file, we recommend opening the terminal and running the cd Downloads command, then running the ioreg -a -n IOEthernetInterface > output.xml command. In this case the output.xml file will be created in the Downloads folder.
— Reply to this email directly, view it on GitHubhttps://github.com/AdguardTeam/AdGuardVPNForMac/issues/367#issuecomment-2586550364, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BD2LSCFLXW6I6J3A726WZSD2KN637AVCNFSM6AAAAABT3UGTMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBWGU2TAMZWGQ. You are receiving this because you were mentioned.Message ID: @.***>
@stickboywood Unfortunately, it seems that GitHub removed the file from the attachments. Could you please send this file to [email protected] email address? Please make sure to include [mac] keyword and ISSUE_NUMBER in the subject of your email.
Thank you I just sent an email to that address with the output file attached
From: Alex @.> Sent: Tuesday 14 January 2025 07:55 To: AdguardTeam/AdGuardVPNForMac @.> Cc: stickboywood @.>; Mention @.> Subject: Re: [AdguardTeam/AdGuardVPNForMac] AdGuard VPN quit unexpectedly OSX Catalina (Issue #367)
@stickboywoodhttps://github.com/stickboywood Unfortunately, it seems that GitHub removed the file from the attachments. Could you please send this file to @.@.> email address? Please make sure to include [mac] keyword and ISSUE_NUMBER in the subject of your email.
— Reply to this email directly, view it on GitHubhttps://github.com/AdguardTeam/AdGuardVPNForMac/issues/367#issuecomment-2589243132, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BD2LSCBRHHGUUYPDZZDMLRL2KS7HDAVCNFSM6AAAAABT3UGTMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBZGI2DGMJTGI. You are receiving this because you were mentioned.Message ID: @.***>