AdguardTeam
Selective mode causes errors in sites and applications whose traffic doesn't go through VPN
Please answer the following questions for yourself before submitting an issue.
- [X] I am running the latest version
- [X] I checked the documentation and found no answer
- [X] I checked to make sure that this issue has not already been filed
AdGuard VPN version
2.1.5 (497)
Environment
- OS: macOS 14.0 (23A344)
- Other network-level software: N/A
Issue Details
If I use AdGuard VPN in split tunnel mode and filter, for example, only the WebStorm, VS Code and Grammarly Desktop applications and the *.github.com site, then sometimes my Todoist application says that it works offline, although it is still synchronized with the server, and the stream on Twitch freezes. Although if I disable AdGuard VPN, these problems disappear.
Expected Behavior
Sites and applications that shouldn't be filtered by AdGuard VPN work correctly.
Screenshots
Screenshot 1:
Todoist:
Additional Information
No response
@rakleed hi there!
If I get you right, you are using Selective mode both in Websites and Apps. Unfortunately, no errors in Todoist and freezes on Twitch were reproduced on our side. Could you please collect the debug logs with the latest release and send them to us:
- Open AdGuard VPN settings --> General --> Advanced settings --> Logging level --> Record everything;
- Reproduce the issue and remeber the exact time it happened;
- Open Settings --> General --> Export logs;
- Send the archive to
[email protected]and mention this issue number in the subject.
@Aydinv13 sometimes not a single site opens at all, because for some reason you set your own DNS in the connection settings in macOS, although I have Cloudflare DNS selected in AdGuard and AdGuard VPN. Let's start with this.
Screenshots
... for some reason you set your own DNS in the connection settings in macOS, although I have Cloudflare DNS selected in AdGuard and AdGuard VPN.
This is expected behaviour, because this is how traffic is intercepted in AdGuard VPN: these addresses in System settings lead to AdGuard VPN, which in turn redirects this traffic to the selected dns.
@Aydinv13 why don't you do it locally on the device like AdGuard for macOS? Because often, when my Internet stops working, if I delete these DNS records in System Settings, the Internet starts working correctly.
@Aydinv13 @harry-b why did you put off fixing the problem so much and marked it as priority 3? For every 4-5 launches of macOS, the Internet does not work completely because of this problem.
@rakleed we are working on it. Could you grab the debug logs again but using the latest beta version?
At least now you don’t have to force your DNS into the Wi-Fi system settings. I will try to reproduce the problem with the Internet being completely non-functional and send you the logs.
@Aydinv13 I don't know where I should have sent the logs, but I sent them to [email protected] and [email protected]
The Internet did not work when connecting to AdGuard VPN. When disabled, everything worked correctly
@Aydinv13 Hi! it looks like I've encountered a similar issue (ticket 892487, wrote a week ago and never heard back). Can you take a look?
