Take a lot of time to Open and Location Not found

[khafan11]

Please answer the following questions for yourself before submitting an issue.

• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.8 nighly 2

Operating mode

VPN

Which DNS server do you use?

Default

DNS protocol

None

Custom DNS

No response

Environment

- OS:Android 14
- Device: Vivo Y55 5G

Root access

• [ ] yes, I have it

Issue Details

Steps to reproduce: 1.Open AdGuardVPN 2.Swap up to see Location

Expected Behavior

App should be open Fast ! and load the location

Actual Behavior

It's Take 30 Seconds to open app !! and show blank page for 30 sec and location not load ! this version has this issues

Screenshots

Screen Record

https://github.com/AdguardTeam/AdGuardVPNForAndroid/assets/13505498/be9561ee-5f43-448f-9ac4-c5da405d321f

Additional Information

No response

[maxikuzmin]

@khafan11 could you please clarify, is this repeated on the 2.8 release version of AdGuard VPN?

[khafan11]

@khafan11 could you please clarify, is this repeated on the 2.8 release version of AdGuard VPN?

Unfortunately, version 2.8 beta 1 still has the same problem V2.8.79

Screen Record

https://github.com/AdguardTeam/AdGuardVPNForAndroid/assets/13505498/1c87c920-cb5e-4508-863b-c569271a0ae4

[maxikuzmin]

@khafan11 it would be nice to get your logs.

• Enable debug logging:

Settings -> General -> Advanced -> Logging level -> Debug

• Reproduce the issue, then remember the exact time when it happened

• Collect logs:

Settings -> General -> Advanced -> Export logs and system info

• Sent this file to [email protected]:

mention the 438 number in the subject specify the exact time when the issue occurred

[khafan11]

@maxikuzmin Done

[khafan11]

Still the same with V2.8.1 nightly 4

[maxikuzmin]

@khafan11 we need some more time, please wait a little longer

[maxikuzmin]

@khafan11 could you please clarify, after a long download does the app work?

Also could you please try the same steps on other networks? With WiFi or other mobile network

[khafan11]

@maxikuzmin I'm having trouble connecting right now :D I haven't had a chance to do a long download with it at the moment But before, as far as I remember, sometimes the program was closed immediately That's why I activated the watchdog, Sometimes it works properly when connected, it was always connected for days without interruption It was much more likely to close the program if adguard was used at the same time with Integrated mode I am in Iran and Iran's internet is one of the most limited in the world Maybe the path where the list of locations is loaded in the program is blocked in Iran and that is why the program performs so badly. I did this test with mobile data It makes no difference Again, it took almost 30 seconds until the white screen went away and the list of locations did not load With version 2.8.1 nightly 5

[khafan11]

I did this test with mobile data It makes no difference Again, it took almost 30 seconds until the white screen went away and the list of locations did not load With version 2.8.1 nightly 5

Screen Record

https://github.com/AdguardTeam/AdGuardVPNForAndroid/assets/13505498/c2e6d627-09ec-4b07-a6b5-e81515ea388c

[maxikuzmin]

@khafan11 long loading time is possible due to bad internet connection. Do you have a way to test this on a fast internet connection? WiFi maybe?

Unfortunately the video is still unavailable

[khafan11]

The above post that I tested is 4G Its speed is 50+ Mbps The ADSL Wi-Fi speed I have is 20 Mbps The average speed in Iran is the same

@khafan11 long loading time is possible due to bad internet connection. Do you have a way to test this on a fast internet connection? WiFi maybe?

Unfortunately the video is still unavailable

[maxikuzmin]

@khafan11 in the video you still couldn't connect to the location. Are you able to connect to the location in the end or not?

[maxikuzmin]

@khafan11 for example, in the browser - do pages load quickly? Is the problem only with AdGuard VPN? Have you tried it with few WiFi or operators?

[khafan11]

@maxikuzmin Unfortunately, the problem is only related to AdGuard VPN Sorry for not taking a full video Now I recorded a more complete video that is clear, although it was too long Previously, after several attempts, it might connect and the list of servers was also load, and in Quic mode it had a very good speed, but now Iran's Internet restrictions have intensified and may not be connected at all Yes, browsing is done quickly At the end of this video, I could not connect and even the program did not respond to disconnect and I had to stop recording...

More Screen Record

https://github.com/AdguardTeam/AdGuardVPNForAndroid/assets/13505498/f471af4d-b7c9-49ee-ba77-2992529442f6

[maxikuzmin]

@khafan11 we are still investigating the issue.

Could you please try connecting to the location in AdGuard VPN on another device?

We're trying to figure out if this is a global issue in Iran, or just with your device

[khafan11]

@maxikuzmin I took this test just now with Xiaomi redmi note 8t

Device info


The result was exactly like my device The list of locations does not load and it took 30 seconds to open the app

I am connected to adguard vpn on Linux right now and I am satisfied with the speed If I enter AGvpn with another VPN on Android, the list of locations is loaded and I can connect to them immediately...

Even More Screen Record

https://github.com/AdguardTeam/AdGuardVPNForAndroid/assets/13505498/be334743-f8d2-44b8-8176-ccc85cb5d2f6

[khafan11]

What I realized now is that I can't even login (the login address is probably blocked by Iran's firewall)

[maxikuzmin]

@khafan11 we are trying to gather feedback from other Iranian users to see if the problem is global or not

Please wait

[khafan11]

I don't know how you want to collect feedback With the knowledge I have of Iranians, you don't have much chance to get feedback from them :) They often do not care about anything :D Although the fact that now most of them use v2ray is also effective

[khafan11]

@maxikuzmin I have tested with Irancell and Rightel internet operators ( data mobile ) and it works well and the list is loaded and can be connected easily (although it may take some time, but it will still load) It seems that because they support IPv6, they connect very quickly But the Internet of TCI (Telecommunication Company of Iran), which is my main Internet, the list of locations does not load and there is this problem. Mobile internet networks are the most used among Iranians

One thing I discovered now The problem of the app being white for 30 seconds is definitely due to an interference with the internet on the phone When I turn off the internet, the program starts up immediately But if I open the app with Datamobile turned on, the same things happen again and it takes a time to open the app

Start up Screen Record

https://github.com/AdguardTeam/AdGuardVPNForAndroid/assets/13505498/913bed4f-676c-4731-923f-3d6fa881a7fc

[maxikuzmin]

@khafan11 you are right - if you see a white screen for a long time, it means that there is a problem with the internet connection. Am I right that the problem is not repeated with Irancell and Rightel?

[khafan11]

@maxikuzmin Yes, exactly Now with the rightel that I have, the list of countries is loaded ( Sometimes it takes some time, but it will load ) and can be connected ( It was loaded much faster with Irancell ) But TCI is not like that

TCI (Telecommunication Company of Iran)

https://github.com/AdguardTeam/AdGuardVPNForAndroid/assets/13505498/4883b531-bca4-41d5-bd00-0ccb28247200

[maxikuzmin]

@khafan11 well, if the problem is only with one operator, we can't help. You'll have to change operators so that there is no interference with your internet connection, otherwise the problem can't be fixed

[khafan11]

@maxikuzmin I can use AG VPN on Linux and Windows with the same TCI internet , but not on Android! How it can't be fix !?! The TCI It is the largest home internet operator in Iran It has more than 15 million users

This sentence is one of Adguard's team!!

There is no difference in usage AG VPN on any OS/platform if you're connecting from Iran.

[maxikuzmin]

@khafan11 let us try the following just in case:

Upload logs from both devices (phone and PC) at the same time when AdGuard VPN is running on one and not on the other. Follow the instruction I sent earlier. Don't forget to specify the time.

Let's try to compare what happens in both cases

[khafan11]

@maxikuzmin Done , i was send it right now I also put the Linux log in the same android zip file in the linuxCLI folder

I started both connection at the same time at 16:11

[maxikuzmin]

@khafan11 thanks, we'll look into the logs

[maxikuzmin]

@khafan11 we will need some more time, please wait

[maxikuzmin]

@khafan11 in the upcoming 2.10 update we have improved some settings that may affect the speed in your country, please update after the update is released and check again

[khafan11]

@maxikuzmin I'm on nightly version 2.11 Does this version not include these changes?