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Published 20 hours ago • verified publisher icon AdguardTeam

Every time I open app keyboard appears

Open rakleed opened this issue 1 year ago • 15 comments

Please answer the following questions for yourself before submitting an issue.

  • [X] I am running the latest version
  • [X] I checked the documentation and found no answer
  • [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.5.26

Operating mode

None

Environment

- OS: Android 8.1
- Device: Xiaomi Mi Pad 4
- Firmware: N/A

Root access

  • [ ] Yes, I have it.

Issue Details

Steps to reproduce:

  1. Use the search and connect to the desired location
  2. Minimize your keyboard
  3. Minimize apps by going to the home screen
  4. Reopen AdGuard VPN

Expected Behavior

Every time I open an app, the main screen with the connection status is displayed, without the keyboard appearing.

Screenshots

Screenshot 1:

Screenshot_2023-10-10-19-30-04-363_com adguard vpn

Additional Information

app_info.txt logs.zip

rakleed avatar Oct 18 '23 13:10 rakleed

@rakleed Hi! If you reinstall the application, does the issue persist?

Versty avatar Oct 19 '23 14:10 Versty

@Versty I installed the application and after a few minutes this problem appeared.

rakleed avatar Oct 19 '23 14:10 rakleed

@rakleed Please uninstall the application, and install it again. Would the problem persist after re-installation?

Versty avatar Oct 19 '23 14:10 Versty

@Versty how will this help if the problem appeared immediately after installing the application?

rakleed avatar Oct 19 '23 15:10 rakleed

@rakleed This can be a rare installation error causing the keyboard to open unintentionally. So the problem appeared and then reappeared after reinstallation?

Versty avatar Oct 19 '23 15:10 Versty

@rakleed Any news?

Versty avatar Oct 23 '23 08:10 Versty

@Versty it did not help.

rakleed avatar Oct 25 '23 20:10 rakleed

@rakleed Let's see what exactly is wrong with your device. Please collect debug logs for further investigation by following the steps below.

  1. Enable debug logging: Settings -> General -> Advanced settings -> Logging level -> Extreme

  2. Reproduce the issue and remember the exact time when it happened

  3. Collect logs: Settings -> General -> Advanced settings -> Export logs and system info

  4. Send this file to [email protected]:

    • mention the 373 number in the subject
    • specify the exact time when the issue occurred

Versty avatar Oct 26 '23 15:10 Versty

@Versty done. 1 Nov 2023, 23:18 UTC+3

rakleed avatar Nov 01 '23 20:11 rakleed

@rakleed Thank you! The logs have been received and will be examined by the developers. We will let you know the results.

Versty avatar Nov 02 '23 09:11 Versty

@rakleed Hi!

Does the issue persist on AdGuard VPN for Android version 2.6 as well?

Versty avatar Dec 11 '23 07:12 Versty

@Versty yes.

rakleed avatar Dec 12 '23 19:12 rakleed

@rakleed Hi! The developers finished reviewing your logs. And they'd like to know where the text appears when you type something on the keyboard after the keyboard automatically appears. Could you please try it and provide the information?

Versty avatar Feb 02 '24 08:02 Versty

@Versty on Location search field.

rakleed avatar Feb 05 '24 19:02 rakleed

@rakleed We have found a way to reproduce this bug on your side. Will be fixed!

Versty avatar Mar 07 '24 08:03 Versty

@rakleed Please test if the issue is gone with AdGuard VPN for Android version 2.8.1, and let me know results.

Versty avatar May 20 '24 15:05 Versty

@Versty it works now correctly, thanks.

rakleed avatar Jun 09 '24 18:06 rakleed