Unable to update filters

[timster]

I'm unable to update filters on my Mac. I suspect it's because I'm behind a corporate proxy.

Does AdGuard use the system proxy?

Is there a log somewhere that would have more details so I could troubleshoot?

[ameshkov]

Yep, press alt + command + i to open dev tools and check the console for errors

[timster]

It didn't show there, but I ran AdGuard from the terminal and it showed more log messages from the electron main process:

~ » /Applications/AdGuard\ for\ Safari.app/Contents/MacOS/AdGuard\ for\ Safari AdGuard\ for\ Safari 
Electron could not be found. No hard resets for you!
2018-12-27T22:17:06.812Z: Application initialization..
2018-12-27T22:17:06.814Z: Starting antibanner service..
2018-12-27T22:17:06.970Z: Initializing toolbar controller..
2018-12-27T22:17:06.971Z: Show preferences callback
2018-12-27T22:17:06.972Z: Initializing toolbar controller ok.
2018-12-27T22:17:07.041Z: Filters metadata loaded
2018-12-27T22:17:07.063Z: Filters i18n metadata loaded
2018-12-27T22:17:07.139Z: Starting loading filter rules from the storage
2018-12-27T22:17:07.323Z: Finished loading filter rules from the storage in 184 ms
2018-12-27T22:17:07.324Z: Starting request filter initialization.
2018-12-27T22:17:07.324Z: Adding rules for filter 2, rules count: 30015
2018-12-27T22:17:07.347Z: Adding rules for filter 3, rules count: 6445
2018-12-27T22:17:07.351Z: Adding rules for filter 10, rules count: 95
2018-12-27T22:17:07.351Z: Adding rules for filter 12, rules count: 687
2018-12-27T22:17:07.351Z: Adding rules for filter 0, rules count: 15
2018-12-27T22:17:07.352Z: Application initialization finished
2018-12-27T22:17:14.033Z: Start checking filters updates..
2018-12-27T22:17:14.033Z: Checking updates for 5 filters
2018-12-27T22:17:14.084Z: Error retrieved response from server for filters [2,3,14,10,12], cause: Error: read ECONNRESET
Stack trace:
Error: read ECONNRESET
    at _errnoException (util.js:1024:11)
    at TLSWrap.onread (net.js:615:25) 

I suspect this is because our proxy re-signs SSL certificates and these are not trusted by AdGuard.

[ameshkov]

I suspect this is because our proxy re-signs SSL certificates and these are not trusted by AdGuard.

Hm, in theory, AG should trust your certificate if it's added to the system keychain. Do you have it there?

[brian-eng]

Hm, in theory, AG should trust your certificate if it's added to the system keychain. Do you have it there?

@ameshkov I have a similar problem as OP, but I definitely have the certificate added to the System Keychain. Since the issue is old I'm not sure what version this was reported for, but I'm using 1.5.4 right now.

I can download the filter list manually (https://filters.adtidy.org/extension/chromium/filters/2.txt for example) via Safari or Apple provided curl with no errors (both use the self-signed certificate).

Opening the Developer Tools via command + alt + i and looking at the console I don't see anything, but running it via the Terminal I get this message when trying to update the filters.

16:13:27.358 › Error retrieved response from server for filters [2,3,4,12], cause: Error: self signed certificate in certificate chain
Stack trace:
Error: self signed certificate in certificate chain
    at TLSSocket.onConnectSecure (_tls_wrap.js:1257:34)
    at TLSSocket.emit (events.js:194:13)
    at TLSSocket._finishInit (_tls_wrap.js:734:8)
    at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:566:12)

Also the field for the last update in the App when I try to refresh the lists gets updated despite it actually failing to get any of the lists. If I close and re-open the App it is back to the old date prior to trying to update the filters.

Let me know if there's any other information I can provide or if there's something else I can do/test.

[SoLenny]

@timster @brian-eng Hello, guys. If it possible, please send us logs. To do this, click on "AdGuard for Safari" on tab bar then select "Export logs and system info.."

[zzebrum]

@timster @brian-eng any update on the issue?

[brian-eng]

@zzebrum Still not working for me on version 1.6.4 as I'm guessing MAS will get 1.7.0 eventually.

@SoLenny I've put the contents of the exported logs at least temporarily in this gist

[SoLenny]

@brian-eng Hello, please try updating the application manually via MAS.

[timster]

I don't have the problem anymore. Corporate changed the way our proxy works so that may have contributed to the solution.

[brian-eng]

@brian-eng Hello, please try updating the application manually via MAS.

@SoLenny Done, however 1.7.1 has same symptoms as earlier versions. Namely trying to manually update the filters will update the time, but get a "Filters' update error" notification and not actually update anything. Haven't had AdGuard running long enough to have the automatic updates kick in, but I have no doubt they'd fail as well.

Made a new gist with log information (which looks pretty similar to all the earlier ones) after updating to the latest version.

[ameshkov]

Sorry that it took us so long to categorize it as a bug, assigned to v1.8

[Rinfore]

I have exactly the same issue here "trying to manually update the filters will update the time, but get a "Filters' update error" notification and not actually update anything." with v1.11.16.

I assume this issue has not been resolved? Is there any workaround?

[alexx7311]

@Rinfore To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

1. Make sure all Safari content blockers are enabled;
2. Reproduce the issue and remember the exact time when it happened;
3. Open the extension settings --> Export logs and system info;
4. Send the archive to [email protected] and mention this issue number(115) in the subject.

[Rinfore]

Hi @alexx7311, I have send the logs to you. Thanks for the help!

[Rinfore]

Hi @alexx7311, could I enquire whether there are any updates on this issue? It appears to still be present on Version 1.11.17