Some users become "ghosted" by eno-bot

[ihrepo]

This issue seems to occur when encryption is enabled and a user for one reason or another gets his session reset. It appears that eno-bot can't/won't trust the new session, and as a result no longer sees any of the user's messages - which in turn makes it look like it ignores/ghosts particular users.

[8go]

You mean a user changes device, e.g. a user gives up an old phone and starts using a new phone?

If the user does cross-device-verification on all his devices then the matrix-eno-bot should see the new device as verified and everything should work automatically.

If there is some special problem, you can try to fix things manually by using your bot account (e.g. in Element client, Element webpage) and verifying the bot account manually with your ghosted user.

I hope this helps you to reconnect your ghosted devices.