Receipts Not Being Sent to Customers

[marksull]

After a successful charge, the Stripe Dashboard indicates in the Receipt history section for each Payment:

No receipts sent
No email address for this payment

While I see that you are sending the Billing Details > email in the charge payload, according the the Stripe API docs, for an email to be sent to the customer the field receipt_email must be provided in the Payment Intent.

https://stripe.com/docs/api/payment_intents/create#create_payment_intent-receipt_email

Is this an enhancement that can be included in a future version?

[clotairer]

Dear @marksull

Thank you for your suggestion. Today, payment confirmation emails are managed by PrestaShop. I understand you need instead or in addition receipts form Stripe.

This feature is not yet registered on the road map. We will study it with Stripe team if it can be included as an option of the module.

Thank you.

[marksull]

While indeed Prestashop does send email, having the Payment Gateway (Stripe in this case) send an official receipt from their service helps align the experience with what customer currently receives from other Payment Gateways (like PayPal).

[mrabsinthe]

I agree with @marksull , receiving receipts from other payment gateways incl. PayPal is a common practice. It would be therefore great if this option is included.

[202-ecommerce]

After years of hard work with Stripe connector for PrestaShop, 202 ecommerce will stop supporting Stripe module on January 9th 2023. After this date, merchants will get support directly