Razer Kraken 7.1 Surround with AUX not found

[bottydim]

Razer Kraken 7.1 Surround Sound (aux cable) Mac Big Sur 11.5.2 Razer OS v0.4.8

Despite refreshing the headphones are still not recognized / found by the app.

[WrathofthePast]

What's the device-id/product id? You can find it in System Information.app.

[bottydim]

Hey @WrathofthePast,

Do you mean the Mac or the Headphones product key? They don't come up in the System's info audio tab. It could be that the OS is not recognising them at all as a device. Apparently, the OS treats the headphones as an External microphone and External headphones:

Hardware Overview:

Model Name: MacBook Pro Model Identifier: MacBookPro15,1 Processor Name: 6-Core Intel Core i7 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 6 L2 Cache (per Core): 256 KB L3 Cache: 9 MB Hyper-Threading Technology: Enabled Memory: 16 GB System Firmware Version: 1715.81.2.0.0 (iBridge: 19.16.10744.0.0,0)

External Headphones:

Default Output Device: Yes Default System Output Device: Yes Manufacturer: Apple Inc. Output Channels: 2 Current SampleRate: 48000 Transport: Built-in Output Source: External Headphones

External Microphone:

Default Input Device: Yes Input Channels: 1 Manufacturer: Apple Inc. Current SampleRate: 48000 Transport: Built-in Input Source: External Microphone

[WrathofthePast]

Hey @WrathofthePast,

Do you mean the Mac or the Headphones product key? They don't come up in the System's info audio tab. It could be that the OS is not recognising them at all as a device. Apparently, the OS treats the headphones as an External microphone and External headphones:

I need the headphone's product id (aka device id). Check under USB instead of Audio