BUG: Cannot Run Sync With Elementor Builder Active

[rblackfox]

Describe the bug

We are unable to run a Sync with Elementor Page Builder & Elementor Pro activated. We know you primarily focus on compatibility with Blocks, however with the popularity of Elementor today, we wanted to let you know of the issue. Otherwise great plugin, thank you.

Steps to Reproduce

1. Install ElasticPress & Elementor
2. Run Sync, Sync will fail
3. Deactivate Elementor & Elementor Pro
4. Run Sync, Sync will finish successfully

Screenshots, screen recording, code snippet

No response

Environment information

32GB 16 Core AWS CO 4XL Apache /Nginx MySQL PHPfpm Redis Varnish Memcached ElasticSearch

WordPress and ElasticPress information

Wordpress ElasticPress 5.0.0 Elastic Press Proxy 1.0.0 Elementor 3.17.3 Elementor Pro 3.17.1

Code of Conduct

• [X] I agree to follow this project's Code of Conduct

[felipeelia]

Hi @rblackfox, can you please share the error you see when the sync fails? Thanks

[github-actions[bot]]

This issue has been automatically closed because there has been no response to our request for more information in the past 3 days. With only the information that is currently available, we are unable to take further action on this ticket. Please reach out if you have found or find the answers we need so that we can investigate further. When the information is ready, you can re-open this ticket to share it with us.

[ChinaMIC]

Hi @rblackfox, can you please share the error you see when the sync fails? Thanks

I have the same problem, ElasticPress doesn't sync when the elementor plugin is turned on

[rblackfox]

My apologies for the late reply. Here is the error messages we get out of ElasticPress Sync:

2024-01-23 11:48:02 Starting sync… 2024-01-23 11:48:04 Indexing posts… 2024-01-23 11:48:05 Mapping sent 2024-01-23 11:49:08 Something went wrong. Find troubleshooting steps at https://elasticpress.zendesk.com/hc/en-us/articles/20857557098125/. 2024-01-23 11:49:08 Sync failed

Not much to go off of. What more can I provide? thx!

[felipeelia]

@rblackfox do you see any errors in your logs and or in your Dev Tools console?

[burhandodhy]

Hi @rblackfox & @ChinaMIC,

Following up here, can you run this WP CLI command wp elasticpress sync --setup --yes --show-errors and share the error logs.

While debugging the issue, we encountered a problem with the "Custom Add To Cart" widget in Elementor Pro. It throws an error when the "Show Quantity" option is enabled, but no product is selected in the widget. This behavior can be replicated even without ElasticPress. Since it's third-party code and beyond our control, we suggest reaching out to the Elementor team for support.

Regards, Burhan

[github-actions[bot]]

It has been 3 days since more information was requested from you in this issue and we have not heard back. This issue is now marked as stale and will be closed in 3 days, but if you have more information to add then please comment and the issue will stay open.

[github-actions[bot]]

This issue has been automatically closed because there has been no response to our request for more information in the past 3 days. With only the information that is currently available, we are unable to take further action on this ticket. Please reach out if you have found or find the answer we need so that we can investigate further. When the information is ready, you can re-open this ticket to share it with us.