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with 2fa (two factor authentication) unable to initialize zendesk client

Open nishajgd opened this issue 3 years ago • 1 comments

We are using zendesk_api client since few years and everything was working as expected.

Now everything stopped as we enabled 2fa for the domain.

Do we have any idea our ruby client supports 2fa or not.

Thank you!

nishajgd avatar Aug 04 '22 16:08 nishajgd

Thank you for bringing this to our notice. We will discuss this internally and let you know how to achieve this.

ecoologic avatar Aug 26 '22 05:08 ecoologic

@nishajgd - we might have found a window of time to investigate your issue. What is your account? What HTTP library are you using?

Thank you.

ecoologic avatar Oct 26 '22 02:10 ecoologic

@nishajgd You will need to use an API token if you have 2FA enabled. You can find more information about using the API with 2FA here: https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/using-the-api-with-2-factor-authentication-enabled/

Zendesk-NathanBellette avatar Nov 06 '22 23:11 Zendesk-NathanBellette