The desktop app doesn't detect input channel of an audio device

[sitzmoebelchronograph]

Dear all,

I'm using wire linux for a couple of years in our company and the environment works fine, but since a couple of month I have a problem with one of my audio devices.

The working environments are

• Wire version: 3.27.2944
• Wire for web version: 2022.06.30.13.51
• Operating systems:
  • Kali GNU/Linux Rolling Release 2022.2
  • Debian SID
• Antivirus software: none
• Audio Device: Jabra Evolve 75 connected by USB to the Linux device

The problem

The Problem is, the wire-desktop app doesn't detect the mic input channel of my Jabra headset. It detects only the the Jabra device output channel.

If I use the the wireweb version on a browser like Chrome/Edge/Firefox it works fine as well. All other apps on my Linux machines detects the output and input of the Jabra headset.

What I did to figure it out

• Installing a couple of different versions from "https://wire-app.wire.com/linux/debian stable main"
  • 3.27.2943
  • 3.26.2941
  • and some other but i can't remember the version numbers
• Switching between Linux Distributions Debian-Stable / Debian-Testing / Debian-Sid / Kali Rolling Releases
• Nothing happend in all combinations the same problem
• Deleting all wire realeted packages/files
• It's also happend on a fresh installed distri

I can't understand why I can use my audio device in the browser but not in the desktop-app.

Does anyone have an idea how I can fix this issue? Let me know if you need more informations.

greetz

Andreas

[tlebon]

@sitzmoebelchronograph Is this still an issue for you? Have you tried changing the input via the settings menu or if you are in a call via the dots below the audio icon? Please try in the current release and get back to me if it still isn't working.

[sitzmoebelchronograph]

@tlebon There is no way to change the setting because the microphone is not recognized. Not in the settings and not while doing a call.

And yes, sometimes it is (actually used version is Version 3.28.2946) But maybe this is not an wire-issue. I switched from Gnome to KDE Plasma and at the moment it looks like the problem is gone.

[tlebon]

Hmm strange. I don't have any particular insight into this, unfortunately.

My guess is that this is related to your Linux version?

Or else its a linux/electron issue possibly we could try to debug.

I do recommend updating to 3.29 as we recently released this for linux as well.

In the meantime, I will close this for now, and if you find it happening again please simply comment.