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Certain Post type messages get stuck on Android with no way to dismiss

Open Morlocci opened this issue 2 years ago • 2 comments

We've noticed an issue on Android (doesn't happen on iPhones) devices on our Flutter app. Whenever a Post type message is created through Proactive Support, the message snipper will get stuck on our app. I managed to reproduce this issue consistently, with the following reproduction steps:

  • Samsung A04s (Android 10)
  • intercom_flutter package: 8.0.4

Reproduction steps:

  1. Go to Intercom and create a new Proactive support message
  2. Create a new "Post" type message to be sent to your test app
  3. Choose any format type
  4. Choose any reply type
  5. Choose one: Sent as a. snippet b. badge
  6. Open the app and wait for the snippet message to be received
  7. Try to click on it or dismiss it

Expected behaviour You are able to dismiss the message

Actual Behaviour The message is stuck with no ability to dismiss it

Morlocci avatar Nov 29 '23 09:11 Morlocci

@Morlocci Make sure your Android MainActivity extends from FlutterFragmentActivity. See https://github.com/v3rm0n/intercom_flutter/issues/351

deepak786 avatar Nov 30 '23 06:11 deepak786

@Morlocci any update?

deepak786 avatar Dec 30 '23 17:12 deepak786

Duplicate of https://github.com/v3rm0n/intercom_flutter/issues/351

deepak786 avatar Aug 13 '24 16:08 deepak786