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when open intercom for first time in android it's showing blue background instead of our theme.

Open mmustafaget opened this issue 3 years ago • 3 comments

While opening intercom for first it shows blue background in intercom while i have having my theme on intercom which is showing second time when i open intercom.

mmustafaget avatar Dec 16 '21 11:12 mmustafaget

To display your theme, Intercom SDK needs to fetch those settings from the server which might take a few seconds.

To debug this, could you please share the sample code to reproduce the issue?

deepak786 avatar Dec 20 '21 16:12 deepak786

I've faced this problem as well: the blue background and default language (not the one that I set up). I just call await Intercom.initialize() on the splash, so user cannot open the messenger before it's initialized. Does it fetch setting only on the first UI displaying? And is there way to warm it up?

vasyafromrussia avatar Oct 18 '22 19:10 vasyafromrussia

@vasyafromrussia try to Initialize the Intercom in main method before the runApp.

deepak786 avatar Oct 18 '22 19:10 deepak786