communitynotes Getting stuck in the "trusted phone carrier"

I am getting stuck in the 1/3 step. Can you guys let us know the reason, and what might the step we should be taking to resolve this?

Mar 10 '23 14:03 BoseSj

I saw this as well. I had a VPN running and when I turned it off for a bit, I was able to get through. Not sure if that will be what's happening for you but figured I would mention just in case.

Mar 10 '23 15:03 ScottFerreira

I saw this as well. I had a VPN running and when I turned it off for a bit, I was able to get through. Not sure if that will be what's happening for you but figured I would mention just in case.

I am not using any VPN at the first place.

Mar 11 '23 06:03 BoseSj

I saw this as well. I had a VPN running and when I turned it off for a bit, I was able to get through. Not sure if that will be what's happening for you but figured I would mention just in case.

I am not using any VPN at the first place.

Ah okay. Do you mind sharing what phone carrier you use?

Mar 11 '23 07:03 ScottFerreira

I tried on broadband first, then tried using Jio. Both failed.

Mar 12 '23 15:03 BoseSj

Same trying with Three UK!

Mar 14 '23 20:03 Jamie0

😪they should clarify this issue definitely.

Mar 14 '23 20:03 BoseSj

Had google voice number, switched to T-Mobile number and worked.

Mar 27 '23 17:03 kaovilai

I have a french number from Orange, getting stuck in this step

Apr 26 '23 08:04 finaldzn

Dutch number vodaphone; also stuck. Anywhere to turn to?

May 07 '23 10:05 TakkieYah

Same issue with Poland and nju mobile (a brand of Orange) carrier. Also, why would VPN matter? I understand the phone carrier is related to your phone number and SMS verification, while your internet connection is a completely unrelated thing. You could be using the same carrier's network, but that's not necessarily the case for most people.

Aug 03 '23 13:08 wanted0

Same issue with Poland and nju mobile (a brand of Orange) carrier

I believe no network from Poland is accepted. I checked Play, Orange, T-Mobile and no one with number from those carriers can get through. Its weird, because recently they announced that Poland is officially supported

Aug 09 '23 14:08 januszmk

Its weird, because recently they announced that Poland is officially supported

I can confirm -- tried with T-Mobile, same issue.

We can see first hand the difference between Elonvision and Reality.

I searched through Twitter's source code to find any trace of how the "trusted" phone verification is done, but it doesn't seem to be published.

Aug 09 '23 21:08 wanted0

@wanted0 I was able to sign up to the waitlist after changing to Plus number, so looks like there is 1 working network in Poland

Aug 12 '23 20:08 januszmk

If you are using a VOIP number, occasionally this is the cause of the problem

Oct 24 '23 12:10 avipars

@avipars maybe it is occasionally problem for voip number, but main problem is that normal numbers from countries where community notes launched are not accepted

Oct 24 '23 12:10 januszmk

Same issue -- not "trusted phone carrier". I am on Lebara in UK.

Oct 24 '23 14:10 dasayan05

Jio is supported? @twitterbirdwatch

Dec 25 '23 02:12 SoumyaEXE

@jbaxter - my apologies for tagging you directly here, but it seems we're running in circles here. There are many genuine GSM operators, especially across Europe, that are not on the "trusted" list of Twitter. There is no mention anywhere how this trusted list of carriers is built or how to modify it. It blocks the ability of many users to contribute to Community Notes.

Perhaps as an employee you could help address this issue to a proper place internally?

Dec 29 '23 13:12 wanted0

@twitterbirdwatch which operator is "trusted" in Uzbekistan?

Jan 31 '24 13:01 voxdevis

Which operators are trusted in Sweden?

Mar 09 '24 20:03 muayyat

Which are trusted carriers in India?

Apr 04 '24 17:04 kennethsequeira

@twitter-service This issue is resolved in India, as community notes services started in India now.

Apr 04 '24 18:04 shivam-maurya-git

@twitter-service This issue is resolved in India, as community notes services started in India now.

@shivam-maurya-git this issue is not about Community Notes availability in given countries, but about the secrecy of how Twitter/X selects the carriers as "trusted". There is no public information about it anywhere and many genuine carriers in various countries are banned for no good reason.

Have you checked if all major carriers in India are marked as trusted?

Apr 04 '24 18:04 wanted0

@wanted0 Yes, I checked.

Apr 04 '24 18:04 shivam-maurya-git

Yeah, this issue seems resolved now. As of 2024, I can sign up using just about any carrier, even my broadband. I suppose as a result of Twitter finally supporting the feature in India.

Apr 04 '24 19:04 BoseSj

@BoseSj maybe it's solved in India, but as you can see people were reporting the same issues in other countries. And I can assure you that my mobile phone carrier in Poland is still not recognized as trusted. Please reopen.

Apr 04 '24 19:04 wanted0

Sure, but as you can see maintainers have not been responding much.

Apr 05 '24 16:04 BoseSj

Thank you @BoseSj - apologies for the spam that you'll continue getting, but I don't think there is an option to reassign the issue creator to someone else, and creating a separate issue would be waste IMO.

Let's hope that finally somebody at X like @twitterbirdwatch notices this issue and helps solve it completely.

Apr 05 '24 17:04 wanted0

Hope one-day this issue will be solved for all countries.

Apr 07 '24 20:04 EliusHHimel

Fairly annoying that living in Poland & not having a foreign SIM I can't get through. Why are all Poland's operators "not trusted"?

May 06 '24 20:05 andybrandt

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Getting stuck in the "trusted phone carrier"

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