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ios 16 video orientation error

Open Hyeongjoon opened this issue 3 years ago • 2 comments

This is not a phenomenon in iOS 15.7, but it was caused by updating to 16. In localtrack, if i change the iPhone to landscape mode or portrait mode, it comes out exactly. However, when a remote participant sees an iPhone participant, changing the direction of the video does not change.

  • [x] I have verified that the issue occurs with the latest twilio-video.js release and is not marked as a known issue in the CHANGELOG.md.
  • [x] I reviewed the Common Issues and open GitHub issues and verified that this report represents a potentially new issue.
  • [x] I verified that the Quickstart application works in my environment.
  • [x] I am not sharing any Personally Identifiable Information (PII) or sensitive account information (API keys, credentials, etc.) when reporting this issue.

Code to reproduce the issue:

// TODO

Expected behavior:

When a remote participant changes the direction of the cell phone, the direction of the video of the remote participant that I see must change.

Actual behavior:

Video size, not change the direction of the iPhone to use the remote participants as it is. For example, horizontal-mode video appears to be crushed left and right due to the size of the long-length video.

Software versions:

  • [x] Browser(s): chrome browser
  • [x] Operating System: ios 16
  • [x] twilio-video.js: 2.22.1
  • [x] Third-party libraries (e.g., Angular, React, etc.): pure javascript

Hyeongjoon avatar Sep 20 '22 01:09 Hyeongjoon

Hi @Hyeongjoon ,

Thanks for writing it. I will investigate and get back to you soon.

manjeshbhargav avatar Sep 21 '22 18:09 manjeshbhargav

Hey @manjeshbhargav Thank you for picking up this issue! If you could just tag me when you have updates on it, I'd appreciate it.

ArthurKabore avatar Sep 22 '22 20:09 ArthurKabore

Hello @manjeshbhargav is there an update on the status of this issue? It is causing some mission-critical problems for my application. Thank you.

alexandermaisey avatar Oct 10 '22 13:10 alexandermaisey

Hello everyone,

We thank you all for your patience. We have been able to reproduce this issue on our end and have filed a ticket (VIDEO-11690) to track it. We will begin the work on this very soon. As always, we will update this thread as the ticket progresses.

Best, Joyce

PikaJoyce avatar Oct 10 '22 23:10 PikaJoyce

After updating to the latest iPhone version, we tested it and found that the phenomenon was resolved.

Hyeongjoon avatar Oct 26 '22 09:10 Hyeongjoon

Hi @Hyeongjoon,

Thanks for testing it! I've also verified that it's been fixed in the latest iOS 16.1 update. I'll now be closing this issue as well as the ticket.

Best, Joyce

PikaJoyce avatar Oct 27 '22 22:10 PikaJoyce