How to improve noise suppression with twilio?

[CyranMS]

The Noise suppression on Twilio seems almost non-existent. We have real trouble when people are in the same room as the mic pics up everything

Compared with Teams which has great suppression so that you could have 10 people all on calls in the same space….at the moment whenever anyone needs to demo on demodesk they go find their own room

[makarandp0]

Hello @CyranMS, Thank you for your post.

Currently twilio depends on browser's noise suppression. Can you please confirm that you obtain the audio track with noiseSuppression enabled ? You can enable noise suppression by specifying it in constraints when acquiring the track.

const mediaStream = await navigator.mediaDevices.getUserMedia({ audio: { noiseSuppression: false }})

That said, we are aware that browsers noise suppression can be limited. We are working on alternatives to the browsers noise suppression. Will post here when we have more details to share.

Thanks, Makarand

[CyranMS]

Thank you. Yes, browser-based noise suppression is very limited. Good to hear that you guys work on something, because this is super urgent to provide a better video experience. Is there any timeline?

[genevpd]

Our customers asking about the same noise suppression capability. We'd appreciate any update on when this could be made available.

[genevpd]

@makarandp0 it looks like Agora released a beta version of AI noise reduction as an extension to client libraries https://docs.agora.io/en/Video/noise_reduction_web_ng

Is this something you have on the roadmap as well?

[makarandp0]

Yes, we are actively working on noise suppression improvements, We will have more details to share soon.

[manjeshbhargav]

Hi @CyranMS , @genevpd ,

The latest video sdk version 2.24.3 supports third-party noise cancellation. Please check it out.