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Mail Converter attach pic zero size

Open joebordes opened this issue 5 years ago • 2 comments

https://discussions.corebos.org/showthread.php?tid=1918

It seems like some bug regarding analyzing incoming email. Image that embedded in the email, create in the CRM ticket with invalid image file, the file size is zero.

How to reproduce form the mobile phone:

  • Take screenshot.
  • Share it with gmail app.
  • Send the email to the crm email address.

Looks like certain types of email the mail converter not analyze well.

joebordes avatar Aug 19 '20 14:08 joebordes

I can't reproduce this. The attachment is added correctly for me.

joebordes avatar Aug 23 '20 11:08 joebordes

I implement this fix: https://github.com/tsolucio/corebos/commit/4ba04f416432f0fe7cf5c8fde24551f959021d83

Sending new email from iphone + outlook didn't solve the issue of zero size of the attach pic. How ever It did solve other issue, the ??? (question marks) in the ticket subject. Here is a like the new .eml https://drive.google.com/file/d/1TsnGQFweEU5mbPDyTYlWz2RpP2RaOt6u/view?usp=sharing

Sending new email from iphone + gmail still have problem Here is a like the .eml https://drive.google.com/file/d/16y3OI8vw6etgPvgFsiSO-C1CHyi5eBO8/view?usp=sharing

Other issue that my be repeated. Email using encoding windows-1255 create ticket with ??? (question marks) in the ticket subject and description. Here is a like the .eml https://drive.google.com/file/d/1jX-Q2EuG7JUx42P53fSFexhuQTmceJrc/view?usp=sharing

mostar avatar Sep 02 '20 06:09 mostar