OneMore icon indicating copy to clipboard operation
OneMore copied to clipboard

Published 20 hours ago • verified publisher icon stevencohn

"An unexpected error has occurred " shows when clicking refresh of TOC

Open IanBingWu opened this issue 5 months ago • 6 comments
trafficstars

Problem to Solve

"An unexpected error has occurred " shows when clicking refresh of TOC

To Reproduce

Steps to reproduce the behavior:

  1. Create a Table of contents
  2. Click on refresh
  3. See error

Expected Behavior

Table of contents should be refreshed

Screenshots

Image

Environment (if applicable)

  • OneNote Version: Microsoft® OneNote® for Microsoft 365 MSO (Version 2505 Build 16.0.18827.20102) 64-bit

  • OneMore Version 6.7.3

Additional Context

IanBingWu avatar Jun 11 '25 07:06 IanBingWu

Hi @IanBingWu. Sorry you've come across this. To help debug, would it be possible to Export the page as a *.one file and attach it here?

stevencohn avatar Jun 11 '25 11:06 stevencohn

Android.one.log @stevencohn hi, GitHub doesn't allow .one upload, so I add .log to the .one file extension. No need to be sorry, I am very happy to contribute to this project by finding this issue. OneMore really makes OneNote so much better. 👍

IanBingWu avatar Jun 12 '25 01:06 IanBingWu

It worked for me without a problem. I tried it by setting OneNote default language to both English and then Chinese so it's not language specific.

Is there anything else you could possibly tell me about your setup. The problem is that I don't see any errors in your log file.

stevencohn avatar Jun 12 '25 10:06 stevencohn

@stevencohn hi， I tried with my personal PC, it also won't reproduce this issue. Here's the OS version of the issue PC

Edition	Windows 11 Enterprise
Version	24H2
Installed on	‎03/‎19/‎2025
OS build	26100.4349
Experience	Windows Feature Experience Pack 1000.26100.107.0

I also tried online repair of the O365, still show the same error. I attached the wer file of OneNote, hope it helps someway. Is there anything specific I can provide to help troubleshoot? Report - Copy.wer.log

IanBingWu avatar Jun 12 '25 14:06 IanBingWu

I tried uninstall and install M365 , it still shows the error

IanBingWu avatar Jun 12 '25 15:06 IanBingWu

So it's just one machine that has the error? I'm not sure how I can debug this

stevencohn avatar Jun 14 '25 11:06 stevencohn

@stevencohn hi, not sure what caused the issue. However, the issue now cannot reproduce. Every function works fine now.

IanBingWu avatar Jun 23 '25 08:06 IanBingWu