signalapp
Signal 7.14.2 Crashing Upon Startup
- [+] I have searched open and closed issues for duplicates
- [+] I am submitting a bug report for existing functionality that does not work as intended
- [+] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
- [+] This isn't a feature request or a discussion topic
Bug description
The Signal app crashes immediately upon startup and disappears from view. This began happening after being auto updated to 7.14.2 today.
Steps to reproduce
- Open the Signal app
Actual result: The app disappears from view without any error info. Or show Android window: "Signal app crashed again. Close." Expected result: The app should remain visible and continue to function
Screenshots and Video
https://github.com/user-attachments/assets/c0580e82-abec-4dc2-9c43-48e772c32475
Device info
Device: Google Pixel 7 Pro Android version: 14, Security Update 05-08-2024 Signal version: 7.14.2
Link to debug log
I can't give logs because the application doesn't open
addition to the above: after reinstallation the application works successfully, but after some time (from 1 to 2 hours) it stops working again. This problem is observed only on Android 14. On Android 12 and 13 - there is no problem.
This is likely the same bug as 7.14.1 that we're still trying to fix. There are some other ways to get logs if you are able to provide them.
Remedy: long press "Signal" icon and select "group messag" to open the app. :(
The problem started after transferring data to another phone. Developers: you can reproduce the error like this: transfer data from Android 12 to Android 14 and try working on Android 14.
how to delete all data about Signal from Android 14 after actually uninstalling the app?
Same problem. And the same way to reproduce. After transfering from iPhone to new Nothing Phone (2a) (Android 14). Signal works less then two days and crash with same message. After reinstalling it work again around two days. Trying to reset pin code. But nothing is help.
Update to Beta 7.15.4 via Google Play solves the problem for me. URL for join to beta: https://play.google.com/apps/testing/org.thoughtcrime.securesms
Signal v7.15.4 is now available on Google Play as well as our website. Please let us know if the crash is resolved.
Signal v7.15.4 is now available on Google Play as well as our website. Please let us know if the crash is resolved.
😔 Not solved 😔
@ktau221 are you able to get ADB logs so we can see what's happening for your device 7.15.4?
@ktau221 are you able to get ADB logs so we can see what's happening for your device 7.15.4? sorry, i can't get ADB, and i deleted all msg on Signal (without backup) :(, it's a few time crashing, and it's become stable on 7.15.4...
that's two hints i hope can help,
- remedy, long press and select group message, then , signal will not crashing
- after few crashing, it's become stable.. it's related to some files are updated by timing?
it's become stable.. it's related to some files are updated by timing?
That's great to hear! If you could still upload a debug log, it would still be very helpful!
it's become stable.. it's related to some files are updated by timing?
That's great to hear! If you could still upload a debug log, it would still be very helpful!
https://debuglogs.org/android/7.15.4/da9503699f9060ac6b927a03f0b41617fa0443e1c12cc79982efd22effc3b0f7
I'm have this problem on 7.16.4, Android 14, Samsung S21, app downloaded from Play Store, backup file is around 18GB. The app crashes between 1-3 seconds and I cannot get logs, unfortunately. Is there a way to get logs when the app crashes immediately? I'm willing to help troubleshoot this any way I can.
I'm also have this problem on 7.16.5, Android 13, Samsung S20FE. The app crashes between 1-3 sec after start.
Hi there, please update to 7.17.4. It's currently rolling out to production, or you can download it from our website
