c9.ide.desktop icon indicating copy to clipboard operation
c9.ide.desktop copied to clipboard

Installation Issue

Open rluzuriaga opened this issue 9 years ago • 16 comments

Hello I probably just am not doing something right but I turned on the Load Custom Plugins and the Load Plugins From Workspace. When I enter the command c9 install c9.ide.desktop I get this error "Unknown Error getting api.c9.io/packages/c9.ide.desktop/versions/1.0.0/download?access_token=9c1wG9VQcQRPMrYjlWVj:500"

Help please

rluzuriaga avatar Sep 18 '16 05:09 rluzuriaga

From the way it reads, it seems that the error is on the server side, and not yours. Perhaps they're updating something that is causing this service download to be temporarily unavailable. Hopefully soon it will be back up, and running well.

MrLoudlyspell avatar Sep 20 '16 20:09 MrLoudlyspell

So, if you haven't already gotten this working, or tried this solution.. Give it a try.

First, You'll want to remove the existing c9.ide.desktop directory. Then, You will type the command "sudo apt-get update". Then retry installation of c9.ide.desktop: "c9 install c9.ide.desktop".

If this doesn't work, I'll keep looking for more solutions, and if it does work, tell us so we can close the issue :)

MrLoudlyspell avatar Sep 21 '16 17:09 MrLoudlyspell

I'm running into this too. I tried the above steps and it didn't work.

after running apt-get update

rm -fr ~/.c9/plugins/
rm ~/.c9/.auth 
c9 install c9.ide.desktop
Unknown Error getting api.c9.io/packages/c9.ide.desktop/versions/1.0.0/download?access_token=xxxxx:500

If I try this URL in the browser I get an error page back from c9

<html>
  <head>
    <meta charset='utf-8'> 
    <title>Error 502 - Bad Gateway</title>
    <link rel="stylesheet" type="text/css" href="https://cdn.c9.io/errors/style.css" />
    <style type="text/css">
    .error_content {
        background: rgba(255, 255, 255, 0.23);
        padding: 10px;
        width: 641px;
        margin: 25px 0;
        display: none;
    }

    #error-msg {
        display: block;
    }
    </style>
  </head>
  <body class="errorUnknown light">
    <div id="wrapper">
      <h1>Error 502 - Bad Gateway</h1>
      <div class="error_content" id="error-msg">
          <p>Please click <a href="javascript:location.reload(true)">here</a> to try again, if the issue persists please contact <a href="https://c9.io/support">support</a></p>
      </div>

      <a href="http://status.c9.io">Status Page</a> |
      <a href="https://c9.io/support">Support</a> |
      <a href="https://c9.io/dashboard.html">Dashboard</a> |
      <a href="https://c9.io">Home</a>
    </div>
  </body>
</html>

chrisortman avatar Oct 01 '16 03:10 chrisortman

I'm having the same issue, please let us know what's going on with this. I love c9 and i don't want to have to switch IDE's over something silly like i can't download your virtual desktop:( I've run everything above and am getting the same errors.

dwild22 avatar Oct 14 '16 01:10 dwild22

As a temporary solution, I've found that using "c9 install c9.ide.desktop --debug" or actually cloning the repo into ~/.c9/plugins, building then running C9 in debug mode will each work. If that doesn't work for you, there are other solutions to running a VNC server in C9, then you can connect with any noVNC client (or even host your own within the C9 workspace).

acabey avatar Oct 14 '16 07:10 acabey

Same error still no solution :-(

damianburrin avatar Oct 19 '16 19:10 damianburrin

@damianburrin I fixed up a different VNC solution if you would like to use that in the meantime here's a link

acabey avatar Oct 19 '16 19:10 acabey

awesome @acabey that's ace

damianburrin avatar Oct 19 '16 19:10 damianburrin

@damianburrin @acabey I'll be updating the plugin as soon as I can to fix installation and bugs. Once this is done you'll be able to reinstall using the c9 commands. No ETA on this, but it's officially on my todo list.

shadowcodex avatar Nov 28 '16 20:11 shadowcodex

Excellent. Thankyou

On 28 November 2016 at 20:32 Shannon Duncan [email protected] wrote:

@damianburrin https://github.com/damianburrin @acabey

https://github.com/acabey I'll be updating the plugin as soon as I can to fix installation and bugs. Once this is done you'll be able to reinstall using the c9 commands. No ETA on this, but it's officially on my todo list.

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub

https://github.com/shadowcodex/c9.ide.desktop/issues/13#issuecomment-263385584 , or mute the thread https://github.com/notifications/unsubscribe-auth/ARQSRb5csrOawUFKVK45BvWKeWhX3o3iks5rCzpLgaJpZM4J_zq1 .

damianburrin avatar Nov 28 '16 22:11 damianburrin

Looking forward to any updates! Thanks.

davedog8 avatar Jan 26 '17 07:01 davedog8

Hi all,

I wanted to get this installed on my Cloud9. However, I created my cloud9 account using my github account. When I run c9 install c9.ide.desktop I can type in my cloud9 username. When I type in my github password it does not take it. Am I missing something here?

Adiman423 avatar Jan 31 '17 10:01 Adiman423

@Adiman423 There is no authentication. In noVNC you just connect without entering credentials.

acabey avatar Apr 29 '17 14:04 acabey

Successfully installed npm optional-django
Cleaning up...
Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package websockify
Cloud9 Username: kunalmishra9
Password: *************

Unknown Error getting api.c9.io/packages/c9.ide.desktop/versions/1.0.0/download?access_token=9cyxFcn4WWsIe3hjKxe4:403

I seem to be getting the error because websockify doesn't seem to exist any more... Any updates?

kmishra9 avatar Jul 23 '17 21:07 kmishra9

@kmishra9 I ran into the same problem, so I switched to @acabey 's solution. It works for me.

zhouji2013 avatar Aug 07 '17 20:08 zhouji2013