postman-app-support
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postmanlabs
Unable to delete Postman account
Is there an existing issue for this?
- [X] I have searched the tracker for existing similar issues and I know that duplicates will be closed
Describe the Issue
When click on "Delete account", after I sign in again, it doesn't delete account. I doesn't receive any feedback or messaga, simply I remain in the same page.
Steps To Reproduce
1 Go to Account 2 Click to Delete Account 3 Sign in
Screenshots or Videos
No response
Operating System
Chrome 119, Windows 10
Postman Version
Postman for Web 10.20.0-231018-1251
Postman Platform
Postman Web
User Account Type
Signed In User
Additional Context?
No response
Heyall, I am currently having this issue where, after sign in, I get back to the Delete account page, and nothing seems to have happened. My data is still there (at least my profile pic, as I manually deleted everything else before that), I can sign out and then in, etc.
In postman network tab I could see following error: User needs to be removed from all the teams before deleting user's account
Even though I am not part of any teams.
@nitin065 I am seeing the same issue as well. Is there any way to resolve this?
@KoushikSahu , email them Support, and tell them you're not able to delete. They are quick to respond.
@KoushikSahu , email them Support, and tell them you're not able to delete. They are quick to respond.
Just did, thanks for the suggestion!
@nitin065 Out of curiosity, what was the issue and how was it resolved?
Postman support is super quick at resolving issues. I explained what was happening and they did something from their end that allowed me to delete my account. This is what I got from them for why I was not able to delete my account in the first place:
The reason this did not work for you initially was because you were a part of multiple teams at one point in time. And when you did leave the teams, our system didn't fully update triggering the delay. We then manually updated on our end which allowed you to then delete your account.