Images gone missing on Wiki Pages

[byebb]

After a while, sometimes randomly important images get missing and are just not visible anymore. Empty blackholders are there that still show where an image must have been and also what ratio (resolution).

Really important information has been lost.. this is not how it should be, because the wiki has to be reliable for us.

To Reproduce Difficult to reproduce as I do not know why this is happening at all.

Expected behavior I would expect that images that are uploaded once in a document are there clearly visible until I delete them myself.

Screenshots

Outline (please complete the following information):

• Install: self hosted
• Version: 0.77.0

Desktop:

• OS: Windows 11
• Browser: Chrome
• Version: 125.0.6422.176

[linear[bot]]

OLN-432 Images gone missing on Wiki Pages

[tommoor]

• What storage strategy are you using?
• What does the network request to the image look like, is it an error?
• You can find the ID of the image and then the matching record in the attachments table to find the path on disk and see if the file is still there.

[lifeofguenter]

This might be similar issue to: https://github.com/outline/outline/issues/7065

[byebb]

• What storage strategy are you using?
• What does the network request to the image look like, is it an error?
• You can find the ID of the image and then the matching record in the attachments table to find the path on disk and see if the file is still there.

We are using MinIO S3 Storage.

Request URL: https://%website.com%/api/attachments.redirect?id=11a46aae-69f0-4d26-ba4b-1a9cabfdfcdc

From what I can tell, we are getting 500 Errors:

{ok: false, error: "internal_error", status: 500, message: "Internal error"}
error: "internal_error"
message: "Internal error"
ok: false
status: 500

not sure, if this is of any help:

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As a summary: Attachment redirects are not working based on given IDs.

[tommoor]

That's helpful in that now we know it's an unexpected server error, you'll need to find the associated error in the server logs and post that though.