Try SLA with View Customize.

[robertotsi]

I need to do a SLA in my project. So I thought when an user set in issue_status_id = 'Start' I get the information "updated_on": "2022-01-23T13:56:56Z", from history and put/safe into the disable field automatically this information, filling and disable start_date too. I need hour to start date, but this field haven't this information.

How can I do this. It's possible?

[onozaty]

I think it would be difficult to obtain the date and time of the status change. I can't think of a way to take it out in View customize.

If you want to set the current date in a custom field of date type on the screen when the status is changed, I think it can be done. But what you need is the date and time, right?

[robertotsi]

Yes, I need date and time. Is it possible to capture the hour from server or my machine and save a custom field? I was thinking here when an user set a status Start, if is possible to get the information of date from server or machine and save a custom field type text and blocked or disable.

[onozaty]

It is not possible to retrieve server-side information, but it is possible to retrieve and set the date and time on the browser.

I have written an example below for your reference.

• https://github.com/onozaty/redmine-view-customize-scripts/blob/master/examples/0052.set_current_date_when_status_changed/example.md

Thanks.

[github-actions[bot]]

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