"CPU Does Not Meet Requirements" on Snapdragon(R) X 12-core X1E801000

[anothywhite]

trafficstars

Bug Report

When launching GPT4All, getting the pop-up: "Encountered an error starting up: "incompatible hardware detected." Unfortunately, your CPU does not meet the minimal requirements to run this program. In particular, it does not support AVX intrinsics which this program requires to successfully run a modern large language model. The only solution at this time is to upgrade your hardware to a more modern CPU."

I'm running this on the high-end Surface Laptop 7 (+Copilot) PC so it's definitely not a "more modern CPU" issue. Apologies if this has been brought up before because I imagine this is a common error (we have five of these computers and it's the same error across the board), but I couldn't find it in the error log.

Steps to Reproduce

Happens on launch of GPT4All and cannot get into anything (was in place for v.3.3.0 and still is for v3.3.1)

Your Environment

• GPT4All version: 3.3.1

• Operating System: Device Surface Laptop 7 Processor Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz 3.42 GHz Installed RAM 64.0 GB (63.5 GB usable) Device ID 735D6B45-A14A-4E7E-AA41-E3F3C03C802D Product ID 00356-06315-22350-AAOEM System type 64-bit operating system, ARM-based processor Pen and touch Touch support with 10 touch points

• Chat model used (if applicable):