Changes are not saved to file - Errors in Logging when trying "flush"

[nilskamm]

Hi! Nextcloud: 19.0.8 Document Server 0.1.8 OnlyOffice 6.2.0

Changes made in OnlyOffice are only shown in OnlyOffice. They are not saved to the file and the change date and time of the file are not changed.

When i try to "occ documentserver:flush" i get these errors in the nextcloud logging: `{"reqId":"wr4XaaPPXOqZt3rRiuSH","level":3,"time":"2021-02-01T20:37:51+00:00","remoteAddr":"","user":"--","app":"documentserver_community","method":"","url":"--","message":{"Exception":"OCA\DocumentServer\Document\DocumentConversionException","Message":"run_code: $.ready();\nrun: Uncaught ReferenceError: $ is not defined\nDoctRenderer:<error code="run" />\n","Code":0,"Trace":[{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":123,"function":"run","class":"OCA\DocumentServer\Document\ConverterBinary","type":"->","args":["/www/htdocs/w00b5f79/nextcloud/tmp/oc_tmp_0GNhg9-.xml",null]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":78,"function":"runCommand","class":"OCA\DocumentServer\DocumentConverter","type":"->","args":[{"class":"OCA\DocumentServer\Document\ConvertCommand"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":155,"function":"saveChanges","class":"OCA\DocumentServer\DocumentConverter","type":"->","args":["*** sensitive parameter replaced ",["69;QQAAAAEAEAECAAAANgABBQAAAAEAAAAFAAAAAQAAAAAhAAAAAAIBAQIFAgkDFAAAAAAAAQkBCQAAAAAAAQACAAMCAAIA"],"/www/htdocs/w00b5f79/nextcloud/data/appdata_ocfq3mbhmkub/documentserver_community/doc_270678579/saved.xlsx","xlsx"]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/LocalAppData.php","line":100,"function":"OCA\DocumentServer\Document\{closure}","class":"OCA\DocumentServer\Document\DocumentStore","type":"->","args":[" sensitive parameters replaced ***"]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":175,"function":"getReadWriteLocalPath","class":"OCA\DocumentServer\LocalAppData","type":"->","args":[{"class":"OC\Files\SimpleFS\SimpleFolder"},{"class":"Closure"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/SaveHandler.php","line":56,"function":"saveChanges","class":"OCA\DocumentServer\Document\DocumentStore","type":"->","args":[270678579,[{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},"And 10 more entries, set log level to debug to see all entries"]]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Command/FlushChanges.php","line":72,"function":"flushChanges","class":"OCA\DocumentServer\Document\SaveHandler","type":"->","args":[270678579]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Command/Command.php","line":255,"function":"execute","class":"OCA\DocumentServer\Command\FlushChanges","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/core/Command/Base.php","line":169,"function":"run","class":"Symfony\Component\Console\Command\Command","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":1012,"function":"run","class":"OC\Core\Command\Base","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":272,"function":"doRunCommand","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"OCA\DocumentServer\Command\FlushChanges"},{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":148,"function":"doRun","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/lib/private/Console/Application.php","line":215,"function":"run","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/console.php","line":100,"function":"run","class":"OC\Console\Application","type":"->","args":[]},{"file":"/www/htdocs/w00b5f79/nextcloud/occ","line":11,"args":["/www/htdocs/w00b5f79/nextcloud/console.php"],"function":"require_once"}],"File":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/ConverterBinary.php","Line":64,"CustomMessage":"Error while applying changes for document 270678579"},"userAgent":"--","version":"19.0.8.1"}

{"reqId":"wr4XaaPPXOqZt3rRiuSH","level":3,"time":"2021-02-01T20:37:51+00:00","remoteAddr":"","user":"--","app":"documentserver_community","method":"","url":"--","message":{"Exception":"OCA\DocumentServer\Document\DocumentConversionException","Message":"Received signal 11 SEGV_MAPERR 000000000000\n\n==== C stack trace ===============================\n\n [0x7f1cda28dd82]\n [0x7f1cd96e3980]\n [0x7f1cd9aca8ac]\n [0x7f1cd9a7ca2d]\n [0x7f1cd9a737f3]\n [0x0000007161a0]\n [0x00000072d06b]\n [0x000000734c45]\n [0x0000007380b6]\n [0x00000053cbbf]\n [0x7f1cd8f63bf7]\n [0x000000713ca3]\n[end of stack trace]\n","Code":0,"Trace":[{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":123,"function":"run","class":"OCA\DocumentServer\Document\ConverterBinary","type":"->","args":["/www/htdocs/w00b5f79/nextcloud/tmp/oc_tmp_m2qbqB-.xml",null]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":78,"function":"runCommand","class":"OCA\DocumentServer\DocumentConverter","type":"->","args":[{"class":"OCA\DocumentServer\Document\ConvertCommand"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":155,"function":"saveChanges","class":"OCA\DocumentServer\DocumentConverter","type":"->","args":["*** sensitive parameter replaced ",["78;AgAAADEA//8BACTRzkcOEQAAigAAAA0AAAA5AAAAOQAAADwAAAB7AQAAewEAABwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA","58;AgAAADEAAQABAAoAAAAxAF8AOAA1ADQAAAAEAAMAAAAKAAAAMQBfADgANQA0AACAIAAAAAAAAAAAAA==","98;AgAAADEAAQABAAoAAAAxAF8AOAA1ADUAAAAcACcAAAAKAAAAMQBfADgANQA1AAoAAAAxAF8AOAA1ADMAAIAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA=","34;CgAAADEAXwA4ADUANQABABwAAQAAAAAAAAAEAAAAAwAAAA==","87;AgAAADEAAQABAAoAAAAxAF8AOAA1ADMAAAADAAoAAAAxAF8AOAA1ADMAQgAAAAAAAAAAAAAACgAAADEAXwA4ADUANAABAAAACgAAADEAXwA4ADUANQAB","And 28 more entries, set log level to debug to see all entries"],"/www/htdocs/w00b5f79/nextcloud/data/appdata_ocfq3mbhmkub/documentserver_community/doc_2769206278/saved.docx","docx"]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/LocalAppData.php","line":100,"function":"OCA\DocumentServer\Document\{closure}","class":"OCA\DocumentServer\Document\DocumentStore","type":"->","args":[" sensitive parameters replaced ***"]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":175,"function":"getReadWriteLocalPath","class":"OCA\DocumentServer\LocalAppData","type":"->","args":[{"class":"OC\Files\SimpleFS\SimpleFolder"},{"class":"Closure"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/SaveHandler.php","line":56,"function":"saveChanges","class":"OCA\DocumentServer\Document\DocumentStore","type":"->","args":[2769206278,[{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},"And 407 more entries, set log level to debug to see all entries"]]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Command/FlushChanges.php","line":72,"function":"flushChanges","class":"OCA\DocumentServer\Document\SaveHandler","type":"->","args":[2769206278]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Command/Command.php","line":255,"function":"execute","class":"OCA\DocumentServer\Command\FlushChanges","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/core/Command/Base.php","line":169,"function":"run","class":"Symfony\Component\Console\Command\Command","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":1012,"function":"run","class":"OC\Core\Command\Base","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":272,"function":"doRunCommand","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"OCA\DocumentServer\Command\FlushChanges"},{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":148,"function":"doRun","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/lib/private/Console/Application.php","line":215,"function":"run","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/console.php","line":100,"function":"run","class":"OC\Console\Application","type":"->","args":[]},{"file":"/www/htdocs/w00b5f79/nextcloud/occ","line":11,"args":["/www/htdocs/w00b5f79/nextcloud/console.php"],"function":"require_once"}],"File":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/ConverterBinary.php","Line":64,"CustomMessage":"Error while applying changes for document 2769206278"},"userAgent":"--","version":"19.0.8.1"}

{"reqId":"wr4XaaPPXOqZt3rRiuSH","level":3,"time":"2021-02-01T20:37:51+00:00","remoteAddr":"","user":"--","app":"documentserver_community","method":"","url":"--","message":{"Exception":"OCA\DocumentServer\Document\DocumentConversionException","Message":"Received signal 11 SEGV_MAPERR 000000000000\n\n==== C stack trace ===============================\n\n [0x7f69e2a97d82]\n [0x7f69e1eed980]\n [0x7f69e22d48ac]\n [0x7f69e2286a2d]\n [0x7f69e227d7f3]\n [0x0000007161a0]\n [0x00000072d06b]\n [0x000000734c45]\n [0x0000007380b6]\n [0x00000053cbbf]\n [0x7f69e176dbf7]\n [0x000000713ca3]\n[end of stack trace]\n","Code":0,"Trace":[{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":123,"function":"run","class":"OCA\DocumentServer\Document\ConverterBinary","type":"->","args":["/www/htdocs/w00b5f79/nextcloud/tmp/oc_tmp_PWBIM3-.xml",null]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":78,"function":"runCommand","class":"OCA\DocumentServer\DocumentConverter","type":"->","args":[{"class":"OCA\DocumentServer\Document\ConvertCommand"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":155,"function":"saveChanges","class":"OCA\DocumentServer\DocumentConverter","type":"->","args":["*** sensitive parameter replaced ",["78;AgAAADEA//8BAEWQ7Zn6YgIALQEAAAQAAAAAAAAAAAAAAAAAAAAAAAAA9v///xwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA","40;DAAAADIAXwAyADAANAA0AAEAHAABAAAAAAAAAAEAAABNAAAAAwAAAA==","40;DAAAADIAXwAyADAANAA0AAEAHAABAAAAAQAAAAEAAABlAAAAAwAAAA==","40;DAAAADIAXwAyADAANAA0AAEAHAABAAAAAgAAAAEAAABnAAAAAwAAAA==","40;DAAAADIAXwAyADAANAA0AAEAHAABAAAAAwAAAAEAAABhAAAAAwAAAA=="],"/www/htdocs/w00b5f79/nextcloud/data/appdata_ocfq3mbhmkub/documentserver_community/doc_3733669732/saved.docx","docx"]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/LocalAppData.php","line":100,"function":"OCA\DocumentServer\Document\{closure}","class":"OCA\DocumentServer\Document\DocumentStore","type":"->","args":[" sensitive parameters replaced ***"]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":175,"function":"getReadWriteLocalPath","class":"OCA\DocumentServer\LocalAppData","type":"->","args":[{"class":"OC\Files\SimpleFS\SimpleFolder"},{"class":"Closure"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/SaveHandler.php","line":56,"function":"saveChanges","class":"OCA\DocumentServer\Document\DocumentStore","type":"->","args":[3733669732,[{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},{"class":"OCA\DocumentServer\Document\Change"},"And 133 more entries, set log level to debug to see all entries"]]},{"file":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Command/FlushChanges.php","line":72,"function":"flushChanges","class":"OCA\DocumentServer\Document\SaveHandler","type":"->","args":[3733669732]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Command/Command.php","line":255,"function":"execute","class":"OCA\DocumentServer\Command\FlushChanges","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/core/Command/Base.php","line":169,"function":"run","class":"Symfony\Component\Console\Command\Command","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":1012,"function":"run","class":"OC\Core\Command\Base","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":272,"function":"doRunCommand","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"OCA\DocumentServer\Command\FlushChanges"},{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/3rdparty/symfony/console/Application.php","line":148,"function":"doRun","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/lib/private/Console/Application.php","line":215,"function":"run","class":"Symfony\Component\Console\Application","type":"->","args":[{"class":"Symfony\Component\Console\Input\ArgvInput"},{"class":"Symfony\Component\Console\Output\ConsoleOutput"}]},{"file":"/www/htdocs/w00b5f79/nextcloud/console.php","line":100,"function":"run","class":"OC\Console\Application","type":"->","args":[]},{"file":"/www/htdocs/w00b5f79/nextcloud/occ","line":11,"args":["/www/htdocs/w00b5f79/nextcloud/console.php"],"function":"require_once"}],"File":"/www/htdocs/w00b5f79/nextcloud/apps/documentserver_community/lib/Document/ConverterBinary.php","Line":64,"CustomMessage":"Error while applying changes for document 3733669732"},"userAgent":"--","version":"19.0.8.1"}`

[GrenderG]

I'm randomly getting the same error with docx files. Seems like the editor is somehow corrupting some files.

@icewind1991 any idea about what could be causing this? It makes the editor non ready for real usage.

[GrenderG]

After days of testing with 10+ users I think I have narrowed down this issue. Seems to happen when the editor is not "properly" closed, like directly closing the tab, browser, or pressing the Back arrow of your browser (then reloading). I have instructed the users to press the "Open file location" button and the issues suddenly stopped, although this is causing issues with cache... Related https://github.com/nextcloud/documentserver_community/issues/174.

I hope this information helps you, @icewind1991.

[github-actions[bot]]

This issue has been marked 'stale' due to lack of recent activity. If there is no further activity, the issue will be closed in another 60 days. Thank you for your contribution!

Retaking repo management include inheritance of old, not treated, and probablty obsolete issues, this is why it was decided to mark issues as stale.

[github-actions[bot]]

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