Mark Pearson

Hi - sorry for the slow reply. Afraid it's unlikely to be on LVFS - especially as it's older and caused problems. I'm surprised they're giving you grief as the...

Afraid I don't know (I don't use Windows at all except under duress). Can you see if Vantage offers you an update? If it doesn't I'll ask the battery team...

Hi, I've asked the battery team if they have any mechanisms to recover the battery or reprogram the FW. Mark

Battery team asked to double confirm if this condition occurred by "the user unplugged the adapter when the system was updating?". Do you know if this was the case or...

Oh wow - this thread is almost a year old. I have a cab file to try...from back last year - did I not share it with you? Can you...

Hi - asking the FW team if it's a different file for the X13, but I suspect that's the problem.

Bad news I'm afraid - battery team confirmed that there isn't a battery FW update file for the X13 AMD G1. Recommendation is to contact support for a battery replacement

I don't have one of these - but I can see 3K+ downloads of the 1.97 update and a bunch of success reports....so it should work. On reboot is nothing...

I've created internal ticket LO-3314 to ask for guidance from the FW team for next steps. It looks like it's using Capsule on Disk for update - but that should...

Ack - checking with FW team. Worried about you having pre-production FW installed - that is very strange.