blurts-server icon indicating copy to clipboard operation
blurts-server copied to clipboard

Add FAQ for "missing results" and a link from dashboard

Open groovecoder opened this issue 5 years ago • 1 comments

When Monitor subscribers opt out of HIBP public searches, their results will disappear from Monitor too. It's a very small number right now, but we should add an FAQ to the SUMO page, and a link from a dashboard with empty results like, "My breach results are missing."

We should implement a best-first-attempt now, to address immediate confusion, but we should iterate on this copy/messaging, as there are a few reasons that people may not see breaches ...

  • They may have opted out of public searches on HIBP
  • We/HIBP don't cover all breaches - e.g., if someone was notified that they were in the Marriott breach, they may be confused as to why Marriott doesn't show up in their Monitor report
  • We don't show all breaches - e.g., if someone was in the "Collection #1" breach, they may have received a notification from HIBP but not from us, as we don't show combo-list nor data aggregator breaches

groovecoder avatar Oct 13 '20 12:10 groovecoder

@tcinotto this will need coordination with SUMO team too.

groovecoder avatar Oct 13 '20 13:10 groovecoder

Closing since we've redesigned the site and functionality since this was created. If you feel that this is still needed, please let me know.

EMMLynch avatar Mar 07 '24 19:03 EMMLynch