"Customer left chat" appears when the conversation is ended

[NehalBhandariSlalom]

Is it an issue related to Adaptive Cards?

No

Is this an accessibility issue?

No

What version of Web Chat are you using?

Latest production

Which distribution are you using Web Chat from?

Bundle (webchat.js)

Which hosting environment does this issue primarily affect?

Web apps

Which browsers and platforms do the issue happened?

No response

Which area does this issue affect?

Notification

Which theme pack does this issue affect?

I did not test it on other theme packs

What is the public URL for the website?

No response

Please describe the bug

Hi,

We are using the SDK to escalate to the live agent from Copilot studio to D365 Customer agent. When the agent ends the conversation, A message is displayed "customer left chat" and I am not sure where this is coming from. Checked D365 Automated messages and copilot studio but was not able to find the real issue.

Thanks, NB

Do you see any errors in console log?

How to reproduce the issue?

Connect with D365 live agent and once agent ends the conversation.

What do you expect?

Ways to remove the automated message "customer left conversation"

What actually happened?

Mentioned above

Do you have any screenshots or recordings to repro the issue?

No response

Adaptive Card JSON

Additional context

No response

[OEvgeny]

The issue seems not related to Web Chat rather a particular bot. Web Chat is a library providing a chat widget experience and is not related to any particular bot implementation.

The issue tracker is primarily for Web Chat. We do not provide Copilot studio or D365 Customer agent support here.

[compulim]

This is an Omnichannel issue and not related to Web Chat.