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QLC+ 4.13.1 doesn't run, error on DLL ftd2xx64.dll

Open Power2All opened this issue 1 year ago • 1 comments
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Describe the bug Error when trying to load QLC+ 4.13.1 Event Viewer in Windows showing an error with ftd2xx64.dll

To Reproduce Steps to reproduce the behavior:

  1. Try to start qlcplus.exe
  2. Check Event Viewer

Expected behavior Starting the application just like 4.12.7 did

Screenshots

Faulting application name: qlcplus.exe, version: 0.0.0.0, time stamp: 0x665a03d0
Faulting module name: ftd2xx64.dll, version: 3.2.16.1, time stamp: 0x60e2fd3b
Exception code: 0xc0000005
Fault offset: 0x0000000000010dd9
Faulting process id: 0x1330
Faulting application start time: 0x01dac3125aacbcca
Faulting application path: C:\QLC 4.13.1\qlcplus.exe
Faulting module path: C:\QLC 4.13.1\ftd2xx64.dll
Report Id: 8d446c86-a506-4dd0-9a54-f9439844176b
Faulting package full name: 
Faulting package-relative application ID: 

Desktop (please complete the following information):

  • OS: Windows 11 21H2
  • QLC+ Version 4.13.1
  • Laptop

Additional context Problem didn't occur with 4.12.7 Need to use still this version until 4.13.x works as expected.

Power2All avatar Jun 20 '24 13:06 Power2All

Unfortunately this report doesn't add anything new compared to the discussion happened here https://www.qlcplus.org/forum/viewtopic.php?p=73631

What I know so far is that

  1. version 4.13.1 works on several Windows 10 and 11 installations out of the box
  2. removing the ftd2xx64 DLL (which is a dependency of the dmxusb plugin) allows QLC+ to start
  3. the ftd2xx64 DLL was not necessary on 32-bit versions (this actually puzzles me)

To be honest I think the point worth to be investigated the most is number 3

mcallegari avatar Jun 20 '24 15:06 mcallegari

Solution posted in the forums. Closing

mcallegari avatar Jul 09 '24 17:07 mcallegari