issue when selecting images from gallery

[mohanwbsofttech]

Summary

when selecting image in admin from gallery the window says A technical problem with the server created an error. Try again to continue what you were doing. If the problem persists, try again later.

Examples

When we go in content configuration and select any them and add logo and go into select from gallery option it gives A technical problem with the server created an error. Try again to continue what you were doing. If the problem persists, try again later. error. The system log say main.ERROR: "/pub/media/htaccess" is not a valid file path [] []

Proposed solution

No response

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[engcom-Bravo]

Hi @mohanwbsofttech,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video.

https://github.com/user-attachments/assets/f3c48ccb-1bec-48e3-9891-a2fbfeb32b51

We are able to select and upload the images successfully.

Kindly recheck the issue in Latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still repoducible.

Thanks.

[mohanwbsofttech]

I think the issue is related to my old media library and new media library in updated version. How I can use my old media with updated version

[engcom-Bravo]

Hi @mohanwbsofttech,

Thanks for your update.

Kindly refer this devdocs https://docs.magento.com/user-guide/v2.3/cms/media-storage.html and https://developer.adobe.com/commerce/php/module-reference/module-media-gallery-synchronization/ regarding Media Gallery.

Thanks.

[mohanwbsofttech]

also I am getting Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/Magento_Ui/templates/modal/modal-popup.html. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 200.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/js-translation.json. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 200.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/Magento_Ui/templates/modal/modal-popup.html. (Reason: CORS request did not succeed). Status code: (null).

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/js-translation.json. (Reason: CORS request did not succeed). Status code: (null).

Uncaught SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/Magento_Translation/js/mage-translation-dictionary.js:11 execCb https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1720 check https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:893 enable https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1153 bind https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:138 emit https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1205 each https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:62 emit https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1204 check https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:950 enable https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1191 init https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:798 callPlugin https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:994 bind https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:138 emit https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1205 each https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:62 emit https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1204 check https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:950 enable https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/requirejs/require.js:1191 init 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Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/Magento_Ui/templates/modal/modal-slide.html. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 200.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/Magento_Ui/templates/modal/modal-custom.html. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 200.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/Magento_Ui/templates/modal/modal-slide.html. (Reason: CORS request did not succeed). Status code: (null).

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.3gmobilecctv.com/static/adminhtml/Magento/backend/en_US/Magento_Ui/templates/modal/modal-custom.html. (Reason: CORS request did not succeed). Status code: (null).

in browser console when editing any static block in admin. I tried many things like 'x-frame-options' => 'CROSS-ORIGIN', and also in htaccess but nothing works.

[engcom-Bravo]

HI @mohanwbsofttech,

Thanks for your update.

We have verified the issue in Latest 2.4-develop instance and there were no console errors while editing static block.Could you please check if any third party modules causing this issue.

Thanks.

[mohanwbsofttech]

I got this in firefox browser. When I edit the block and saving it it saves once. but when the page comes after saves then all these errors comes.

[engcom-Bravo]

Hi @mohanwbsofttech,

Thanks for your update.

We have verified the issue in Latest 2.4-develop instance with firefox and we are not able to reproduce the issue.Please try to reproduce the issue in Latest 2.4-develop instance and could you please check if any third party modules causing this issue.

Thanks.

[engcom-Bravo]

Hi @mohanwbsofttech,

This issue is being closed since it has not been updated in a long time.Please feel free to reopen or raise a new ticket if the issue still exists.

Thanks.