The shopping cart will be emptied as soon as the forgot password process has been started

[sfritzsche]

Preconditions and environment

• Magento 2.4.7-p1

Steps to reproduce

1. add a product to the shopping cart.
2. start the "Forgot password" process on the "/customer/account/forgotpassword" page with a customer e-mail address that already exists in the system.

Expected result

The product is still in the shopping cart.

Actual result

The shopping cart has been emptied.

Additional information

Suspected trigger: https://github.com/magento/magento2/commit/7014da918707d3c5ad15ddc59fb85e81e946507c

Proposal: A similar correction as in the model a few years ago. See: https://github.com/magento/magento2/commit/4921f459324328f9b04916f1722e762f98466f5c

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [X] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

Hi @sfritzsche. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
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[m2-assistant[bot]]

Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://13e884c2db1a310da91d89f2933c0084.instances-prod.magento-community.engineering Admin access: https://13e884c2db1a310da91d89f2933c0084.instances-prod.magento-community.engineering/admin_5597 Login: 407a653a Password: 84b7fed8a76f

[engcom-Bravo]

Hi @sfritzsche,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is reproducible.Kindly refer the attached video.

Steps to reproduce

• add a product to the shopping cart.
• start the "Forgot password" process on the "/customer/account/forgotpassword" page with a customer e-mail address that already exists in the system.

https://github.com/user-attachments/assets/2e72cb6b-f68c-497e-8cc0-d94ec2f2b6c9

Products were removed from the shopping cart.

Hence confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-12716 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[chalov-anton]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @chalov-anton. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @chalov-anton, here is your Magento Instance: https://13e884c2db1a310da91d89f2933c0084.instances-prod.magento-community.engineering Admin access: https://13e884c2db1a310da91d89f2933c0084.instances-prod.magento-community.engineering/admin_b5d9 Login: 7273fce3 Password: b11e33b6c05a

[sfritzsche]

@engcom-Bravo Sorry for the question, but do the pull requests stay until someone is interested in them or do I have to get all tests (incl. Functional Tests EE & Functional Tests B2B which are currently failing due to other work) to run? Unfortunately, I haven't found anything in the documentation on this topic.