Banktransfer payment method on multistore showing wrong title (of default store view) on order overview grid

[plastikschnitzer]

Preconditions (*)

1. Magento 2.4-develop
2. Multistore with different websites (Main Website and New Website)
3. Set Title and Instructions of Bank Transfer Payment for each store view

Steps to reproduce (*)

1. Place order in New Website with payment method banktransfer
2. Go to admin
3. Go to Sales->Orders
4. Add Payment Method column

Expected result (*)

1. The correct payment title and instructions should show from the correct website.

Actual result (*)

1. Payment title and instructions is displayed from default store view settings

Additional info: Same was done for Shipping Method and it shows correct value for each store view

Issue seems to be similar to #15420 and applies also to the checkmo payment method.

[m2-assistant[bot]]

Hi @plastikschnitzer. Thank you for your report. To help us process this issue please make sure that you provided the following information:

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[plastikschnitzer]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @plastikschnitzer. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @plastikschnitzer, here is your Magento instance. Admin access: https://i-29568-2-4-develop.instances.magento-community.engineering/admin_3623 Login: e661b795 Password: 8689fb80582e Instance will be terminated in up to 3 hours.

[plastikschnitzer]

Thank you @magento but we have a little problem with the automatic testing instances: They are single stores only. I can create multiple store views inside them but this does not help. I need to create and test in different multisite websites, and as I cannot access your shops index.php, I think I cannot build a proper multisite for testing. Please correct me if I am wrong and advise how to build a proper multisite testing instance with multiple websites.

[m2-assistant[bot]]

Hi @engcom-Delta. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[engcom-Delta]

Hi @plastikschnitzer thank you for your report.

Issue is not reproducible by steps you described on clean 2.4-develop. Please, see comment

Actually you could create multisite websites on test instance, set Stores->Configuration->General->Web->Url Options->Add Store Code to Urls=Yes and navigate to each website by adding store code to base url, e.g., http://example.com/your_store_code

[plastikschnitzer]

@engcom-Delta thank you very much! I will try again with the Multistore setup you described. Also interesting to see that I am not the only one who experienced the issue.

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @plastikschnitzer. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @plastikschnitzer, here is your Magento instance. Admin access: https://i-29568-2-4-develop.instances.magento-community.engineering/admin_223b Login: 0e48a2b7 Password: edfe3e30c949 Instance will be terminated in up to 3 hours.

[plastikschnitzer]

Hello @engcom-Delta I tested the issue again and I can confirm it is almost fixed in Magento 2.4-develop. Only one small detail of the bug remains and I could rebuild it here in your 2.4-develop instance AND in my Magento 2.3.5-p1 where I just copied over the app/code/Magento/OfflinePayments folder from the 2.4-dev version (not sure if this is best practice, but at least it did not break the shop and its working better than before – maybe little hint for those who experience the same bug, please test it carefully!).

In Magento Admin on the order list page, I can display the payment method. If I do so, I get the title of the default store view, not the title of the payment method from website-2 where I placed the order in (see 2 screenshots.):

So my initial bugreport title is wrong, it must read something like "showing always default store view settings in order overview grid". All other places (order emails, magento admin order detail pages) are fixed.

I did not test the other offline payment methods!

[magento-engcom-team]

:white_check_mark: Confirmed by @engcom-Delta Thank you for verifying the issue. Based on the provided information internal tickets MC-37277 were created

Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[plastikschnitzer]

still relevant.

[hardik028]

@magento I am working on it

[m2-assistant[bot]]

Hi @hardik028! :wave: Thank you for collaboration. Only members of Community Contributors Team are allowed to be assigned to the issue. Please use @magento add to contributors team command to join Contributors team.

[hardik028]

@magento add to contributors team

[m2-assistant[bot]]

Hi @hardik028! :wave: Thank you for joining. Please accept team invitation :point_right: here :point_left: and add your comment one more time.

[hardik028]

@magento I am working on it

[amitmaurya191]

Did anyone get the solution?

[matish]

I had the same issue and discovered that Magento has sales_order_payment_save_before event listener declared in the offline-payments plugin. On checkmo payments I added 2 lines into the BeforePaymentsSaveObserver and the issue is fixed.

Probably same thing needs to be done with the Banktransfer payment. Those 2 lines just tell the $methodInstance what store ID it should use and now all good.

[engcom-Bravo]

Hi @plastikschnitzer,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is reproducible.Kindly refer the screenshots.

In the order details it is working fine while order grid has the issue showing default payment information.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-12308 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.