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Published 20 hours ago • verified publisher icon magento

Unable to save shipment address after migration from 1.9.3.4. Firstname is required

Open krausenspb opened this issue 5 years ago • 8 comments

Summary

When I try to place an order after the customer registration/Login. Magento 2.3.3 shows "First Name is a required Field Error. Firstname field is not displayed. When I try create shipping address at profile page or at backend - firstname field is displayed but same validation error occured!

Preconditions

Magento 2.3.3 Migration from 1.9.3.4

Steps to reproduce

  1. Login
  2. Checkout order
  3. Fill shipping form

Expected result

  1. Order has been placed.

Actual result

  1. Error displayed: Please check the shipping address information. "firstname" is required. Enter and try again.

Place order - firstname is hidden Place order - firstname is hidden

Profile create shipping address Profile create shipping address

Backend = customer edit - shipping adress add Backend = customer edit - shipping adress add

Description

I try to play with eav_attribute and customer_eav_attribute. I put is_visible=1 and is_required=0 but It not helps

krausenspb avatar Dec 23 '19 10:12 krausenspb

Hi @krausenspb

Thank you for reporting this issue and sorry for the late reply. Internal issue MC-30095 was created to investigate this bug

victor-v-rad avatar Dec 27 '19 07:12 victor-v-rad

@victor-v-rad any update related this issue ? I have got this issue after migration

dekiakbar avatar Jun 05 '20 06:06 dekiakbar

Same for me, did the migration from 1.9.2.4 to 2.3.5-p1. But even creating a fresh customer showed the issue, without any message on the page itself(just a red bar and in the exception.log).

Dragonissa avatar Jun 05 '20 08:06 Dragonissa

Is there any other way to migrate the data? I need to get 24K customers migrated and i not gonna do that by hand.

Dragonissa avatar Jun 19 '20 07:06 Dragonissa

@Dragonisser still got stuck on this issue, seems like missing or something wrong with customer attribute on database

dekiakbar avatar Jun 23 '20 04:06 dekiakbar

I have fix it for my end, you can check it on this link https://stackoverflow.com/questions/59453442/magento-2-3-3-customer-shipping-address-firstname-trouble-firstname-is-requir/62527887#62527887

Hope this will help someone and work on your end too

dekiakbar avatar Jun 23 '20 05:06 dekiakbar

I have fix it for my end, you can check it on this link https://stackoverflow.com/questions/59453442/magento-2-3-3-customer-shipping-address-firstname-trouble-firstname-is-requir/62527887#62527887

Hope this will help someone and work on your end too

Thanks, ill give it a try if i get the actual migration working again.

Dragonissa avatar Jun 23 '20 07:06 Dragonissa

I have fix it for my end, you can check it on this link https://stackoverflow.com/questions/59453442/magento-2-3-3-customer-shipping-address-firstname-trouble-firstname-is-requir/62527887#62527887 Hope this will help someone and work on your end too

Thanks, ill give it a try if i get the actual migration working again.

@dekiakbar Ive migrated the customers again and all of sudden i didnt had the issue. I'll give it a try if i find myself in the situation again.

Dragonissa avatar Jun 25 '20 09:06 Dragonissa