Orders report not showing accurate results

[surabhisrivastava09]

Preconditions (*)

1. Magento2.3
2. PHP7.2

Steps to reproduce (*)

1. Go to Magento admin panel -> Reports -> Sales -> Orders.
2. Fill the required fields and set status to any and click on the show report button.

Expected result (*)

1. All orders with status pending, complete , processing should show in the grid if there is any order in the sales order grid.

Actual result (*)

1. Order result only showing complete orders instead of all orders which have pending status.

[magento-engcom-team]

Hi @Surabhi-Cedcoss. Thank you for your report. To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

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where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop). For more details, please, review the Magento Contributor Assistant documentation.

@Surabhi-Cedcoss do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

[magento-engcom-team]

Hi @GovindaSharma. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

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[GovindaSharma]

@magento-engcom-team give me 2.3-develop instance

[magento-engcom-team]

Hi @GovindaSharma. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

@GovindaSharma Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-97476, MAGETWO-97477 were created

[magento-engcom-team]

Hi @engcom-backlog-tomash. Thank you for working on this issue. Looks like this issue is already verified and confirmed. But if your want to validate it one more time, please, go though the following instruction:

• [x] 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [x] 2. Verify that the issue is reproducible on 2.3-develop branch

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  - Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
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• [ ] 3. Verify that the issue is reproducible on 2.2-develop branch.

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• [ ] 4. If the issue is not relevant or is not reproducible any more, feel free to close it.

[ghost]

@magento-engcom-team give me 2.2-develop instance

[magento-engcom-team]

Hi @engcom-backlog-tomash. Thank you for your request. I'm working on Magento 2.2-develop instance for you

[sdzhepa]

Hello @Surabhi-Cedcoss and @GovindaSharma

We have checked and investigated this issue.

And can confirm that Pending orders are not included in to report. It was made by design and it is expected behavior starting from Magento 1

This issue was reported on GitHub previously, please see the comment with an official answer from CORE team: https://github.com/magento/magento2/issues/7649#issuecomment-268021549

Please note that unprocessed orders are not treated as sales, so orders in 'Pending' status are not shown in the Orders Report, and there is also no option 'Pending' in 'Order Status' filter.

But based on multiple reporting we move this ticket into the feature-requests track

Thank you for report and collaboration!