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The app crashed on Windows 10 Enterprise 1909

Open Codespilot opened this issue 5 years ago • 12 comments
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Codespilot avatar Feb 27 '20 09:02 Codespilot

Does it crash on launch?

dpaulino avatar Feb 27 '20 16:02 dpaulino

Yes, it crashed on this screen.

image

Codespilot avatar Feb 28 '20 06:02 Codespilot

Is this your first time downloading the app and trying it? Or were you using Nightingale before and it worked fine, and then it started crashing recently?

dpaulino avatar Feb 28 '20 07:02 dpaulino

It's my first time using this app. I have tried to reinstall it, but doesn't work.

Codespilot avatar Feb 28 '20 08:02 Codespilot

The crash report.

Version=1 EventType=MoAppCrash EventTime=132296656246721692 ReportType=2 Consent=1 UploadTime=132296656255436843 ReportStatus=268435456 ReportIdentifier=04aa8234-d69e-4bfc-b336-3e21ab69e216 IntegratorReportIdentifier=36a5346f-7fd5-4f1b-8c05-2cfd12a91d41 Wow64Host=34404 NsAppName=praid:App OriginalFilename=Nightingale.exe AppSessionGuid=000021c8-0001-0016-31e6-339e1b03d601 TargetAppId=U:43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8!App TargetAppVer=3.2.9.0_x64_!2020//03//25:05:12:15!0!Nightingale.exe BootId=4294967295 ServiceSplit=1866330529 TargetAsId=3495 UserImpactVector=16 IsFatal=1 EtwNonCollectReason=4 Response.BucketId=f83c4776f144df60e15c65b44b58c403 Response.BucketTable=5 Response.LegacyBucketId=1250986621534782467 Response.type=4 Sig[0].Name=Package Full Name Sig[0].Value=43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8 Sig[1].Name=Application Name Sig[1].Value=praid:App Sig[2].Name=Application Version Sig[2].Value=1.0.0.0 Sig[3].Name=Application Timestamp Sig[3].Value=5e7ae82f Sig[4].Name=Fault Module Name Sig[4].Value=combase.dll Sig[5].Name=Fault Module Version Sig[5].Value=10.0.18362.693 Sig[6].Name=Fault Module Timestamp Sig[6].Value=1fabb0ef Sig[7].Name=Exception Code Sig[7].Value=80070005 Sig[8].Name=Exception Offset Sig[8].Value=000000000007cd5a DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.18363.2.0.0.256.4 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=9410 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=94100485c084b8de444ebf6172f059fd DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=b803 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=b803ce62120c758ffc6b84298b3d04c5 UI[2]=C:\Program Files\WindowsApps\43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8\Nightingale.exe LoadedModule[0]=C:\Program Files\WindowsApps\43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8\Nightingale.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\Program Files\WindowsApps\43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8\Nightingale.dll LoadedModule[5]=C:\WINDOWS\System32\crypt32.dll LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[7]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe\SharedLibrary.dll LoadedModule[8]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe\mrt100_app.dll LoadedModule[9]=C:\WINDOWS\System32\ole32.dll LoadedModule[10]=C:\WINDOWS\System32\combase.dll LoadedModule[11]=C:\WINDOWS\System32\MSASN1.dll LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[13]=C:\WINDOWS\System32\advapi32.dll LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll LoadedModule[15]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[16]=C:\WINDOWS\System32\sechost.dll LoadedModule[17]=C:\WINDOWS\System32\win32u.dll LoadedModule[18]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[20]=C:\WINDOWS\System32\BCrypt.dll LoadedModule[21]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[22]=C:\WINDOWS\System32\ws2_32.dll LoadedModule[23]=C:\WINDOWS\System32\USER32.dll LoadedModule[24]=C:\WINDOWS\System32\OleAut32.dll LoadedModule[25]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll LoadedModule[26]=C:\WINDOWS\SYSTEM32\ncrypt.dll LoadedModule[27]=C:\WINDOWS\System32\Normaliz.dll LoadedModule[28]=C:\WINDOWS\SYSTEM32\wintypes.dll LoadedModule[29]=C:\Program Files\WindowsApps\43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8\e_sqlite3.dll LoadedModule[30]=C:\WINDOWS\SYSTEM32\sspicli.dll LoadedModule[31]=C:\WINDOWS\SYSTEM32\iphlpapi.dll LoadedModule[32]=C:\WINDOWS\SYSTEM32\NTASN1.dll LoadedModule[33]=C:\WINDOWS\SYSTEM32\DPAPI.DLL LoadedModule[34]=C:\WINDOWS\SYSTEM32\mrt100.dll LoadedModule[35]=C:\WINDOWS\System32\kernel.appcore.dll LoadedModule[36]=C:\Windows\System32\rmclient.dll LoadedModule[37]=C:\WINDOWS\System32\IMM32.DLL LoadedModule[38]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll LoadedModule[39]=C:\WINDOWS\System32\shcore.dll LoadedModule[40]=C:\Windows\System32\execmodelclient.dll LoadedModule[41]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll LoadedModule[42]=C:\WINDOWS\SYSTEM32\PROPSYS.dll LoadedModule[43]=C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll LoadedModule[44]=C:\WINDOWS\system32\execmodelproxy.dll LoadedModule[45]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll LoadedModule[46]=C:\Windows\System32\Windows.UI.Xaml.dll LoadedModule[47]=C:\WINDOWS\SYSTEM32\iertutil.dll LoadedModule[48]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll LoadedModule[49]=C:\WINDOWS\SYSTEM32\dcomp.dll LoadedModule[50]=C:\Windows\System32\Windows.UI.dll LoadedModule[51]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll LoadedModule[52]=C:\WINDOWS\SYSTEM32\InputHost.dll LoadedModule[53]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll LoadedModule[54]=C:\WINDOWS\SYSTEM32\ntmarta.dll LoadedModule[55]=C:\WINDOWS\system32\uxtheme.dll LoadedModule[56]=C:\WINDOWS\SYSTEM32\urlmon.dll LoadedModule[57]=C:\WINDOWS\System32\windows.storage.dll LoadedModule[58]=C:\WINDOWS\System32\profapi.dll LoadedModule[59]=C:\WINDOWS\System32\powrprof.dll LoadedModule[60]=C:\WINDOWS\System32\UMPDC.dll LoadedModule[61]=C:\WINDOWS\System32\shlwapi.dll LoadedModule[62]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule[63]=C:\WINDOWS\SYSTEM32\dxgi.dll LoadedModule[64]=C:\WINDOWS\SYSTEM32\dxcore.dll LoadedModule[65]=C:\WINDOWS\System32\cfgmgr32.dll LoadedModule[66]=C:\Windows\System32\MrmCoreR.dll LoadedModule[67]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll LoadedModule[68]=C:\WINDOWS\System32\NSI.dll LoadedModule[69]=C:\WINDOWS\SYSTEM32\d3d11.dll LoadedModule[70]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll LoadedModule[71]=C:\WINDOWS\SYSTEM32\bcp47mrm.dll LoadedModule[72]=C:\WINDOWS\SYSTEM32\igdusc64.dll LoadedModule[73]=C:\WINDOWS\SYSTEM32\d2d1.dll LoadedModule[74]=C:\Windows\System32\Windows.Storage.ApplicationData.dll LoadedModule[75]=C:\WINDOWS\SYSTEM32\dwrite.dll LoadedModule[76]=C:\Windows\System32\Windows.Web.Http.dll LoadedModule[77]=C:\WINDOWS\SYSTEM32\rometadata.dll LoadedModule[78]=C:\WINDOWS\SYSTEM32\DNSAPI.dll LoadedModule[79]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL LoadedModule[80]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL LoadedModule[81]=C:\WINDOWS\SYSTEM32\WINNSI.DLL LoadedModule[82]=C:\Windows\System32\Windows.ApplicationModel.dll LoadedModule[83]=C:\Windows\System32\CryptoWinRT.dll LoadedModule[84]=C:\Program Files\WindowsApps\43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8\Microsoft.UI.Xaml.dll LoadedModule[85]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1_APP.dll LoadedModule[86]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll LoadedModule[87]=C:\WINDOWS\System32\msctf.dll LoadedModule[88]=C:\Windows\System32\UiaManager.dll LoadedModule[89]=C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dll LoadedModule[90]=C:\Windows\System32\Windows.UI.Immersive.dll LoadedModule[91]=C:\WINDOWS\system32\DataExchange.dll LoadedModule[92]=C:\Windows\System32\Windows.Globalization.dll LoadedModule[93]=C:\Windows\System32\Windows.Networking.Connectivity.dll LoadedModule[94]=C:\WINDOWS\system32\directmanipulation.dll LoadedModule[95]=C:\Windows\System32\threadpoolwinrt.dll LoadedModule[96]=C:\Windows\System32\Windows.Graphics.dll LoadedModule[97]=C:\WINDOWS\SYSTEM32\USERENV.dll LoadedModule[98]=C:\WINDOWS\SYSTEM32\profext.dll LoadedModule[99]=C:\Windows\System32\daxexec.dll LoadedModule[100]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL LoadedModule[101]=C:\WINDOWS\SYSTEM32\container.dll LoadedModule[102]=C:\WINDOWS\SYSTEM32\WININET.dll LoadedModule[103]=C:\WINDOWS\SYSTEM32\TOKENBINDING.dll LoadedModule[104]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll LoadedModule[105]=C:\WINDOWS\SYSTEM32\winhttp.dll LoadedModule[106]=C:\WINDOWS\system32\mswsock.dll LoadedModule[107]=C:\WINDOWS\SYSTEM32\firewallapi.dll LoadedModule[108]=C:\WINDOWS\SYSTEM32\fwbase.dll LoadedModule[109]=C:\Windows\System32\rasadhlp.dll LoadedModule[110]=C:\WINDOWS\System32\fwpuclnt.dll LoadedModule[111]=C:\WINDOWS\system32\schannel.DLL LoadedModule[112]=C:\Windows\System32\Windows.System.Diagnostics.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=18363 OsInfo[3].Key=ubr OsInfo[3].Value=720 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=2052 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=4 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=48343 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.719.18362.0-11.0.180 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=16290 OsInfo[19].Key=svolsz OsInfo[19].Value=930 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=190318 OsInfo[22].Key=bldtm OsInfo[22].Value=1202 OsInfo[23].Key=bldbrch OsInfo[23].Value=19h1_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.18362.720.amd64fre.19h1_release.190318-1202 OsInfo[30].Key=buildflightid OsInfo[30].Value=5F10CFA4-8161-461C-B225-DF586D2D3F9A.1 OsInfo[31].Key=edition OsInfo[31].Value=Enterprise OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 FriendlyEventName=Stopped working ConsentKey=MoAppCrash AppName=nightingale AppPath=C:\Program Files\WindowsApps\43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8\Nightingale.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=98CD008597570724C5F6AD7AE9E78183 MetadataHash=-1610587788

Codespilot avatar Mar 26 '20 03:03 Codespilot

Thanks for the information. I think I know what's causing it. I will perform some investigations

dpaulino avatar Mar 26 '20 03:03 dpaulino

ADDITION:

There are some information from Windows Event Viewer

Faulting application name: Nightingale.exe, version: 1.0.0.0, time stamp: 0x5e7ae82f Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.657, time stamp: 0xda02d3eb Exception code: 0xc000027b Fault offset: 0x0000000000712ec0 Faulting process id: 0x21c8 Faulting application start time: 0x01d6031b9e33e631 Faulting application path: C:\Program Files\WindowsApps\43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8\Nightingale.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report Id: 36a5346f-7fd5-4f1b-8c05-2cfd12a91d41 Faulting package full name: 43891JeniusApps.NightingaleRESTAPIClient_3.2.9.0_x64__jaj7tphbgjeh8 Faulting package-relative application ID: App

Codespilot avatar Mar 26 '20 03:03 Codespilot

Can you give some details about your device? Brand, model, and windows build?

dpaulino avatar Mar 26 '20 03:03 dpaulino

Device: MacBook Pro 2012 late Windows OS: Windows 10 Enterprise 1909 build 18363.720

Codespilot avatar Mar 26 '20 03:03 Codespilot

Are you running in bootcamp or parallels?

dpaulino avatar Mar 26 '20 03:03 dpaulino

BootCamp, but the Windows OS and mac OS not installed on a same SSD drive.

Codespilot avatar Mar 26 '20 03:03 Codespilot

Are you still running into issues?

dpaulino avatar Nov 16 '20 07:11 dpaulino