Video on android not working

[davidezanella]

The bug

On mobile android app, when trying to play a video stored only on server side, initially a get a loading spinner, but after some seconds I get a completely black screen. This is the error log reported by the app:

#1      AsyncError.value (package:riverpod/src/common.dart:473:0)
#2      VideoViewerPage.build (package:immich_mobile/modules/asset_viewer/views/video_viewer_page.dart:37:0)
#3      _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:479:0)
#4      StatefulElement.build (package:flutter/src/widgets/framework.dart:5583:0)
#5      ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:542:0)
#6      HookElement.build (package:flutter_hooks/src/framework.dart:438:0)
#7      ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5471:0)
#8      StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5634:0)
#9      Element.rebuild (package:flutter/src/widgets/framework.dart:5187:0)
#10     BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:2895:0)
#11     WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:984:0)
#12     RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:457:0)
#13     SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1325:0)
#14     SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1255:0)
#15     SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1113:0)
#16     _invoke (dart:ui/hooks.dart:312:0)
#17     PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:383:0)
#18     _drawFrame (dart:ui/hooks.dart:283:0)

The OS that Immich Server is running on

debian

Version of Immich Server

v1.98.2

Version of Immich Mobile App

v1.98.2

Platform with the issue

• [ ] Server
• [ ] Web
• [X] Mobile

Your docker-compose.yml content

apk problem

Your .env content

apk problem

Reproduction steps

1. Have a video only stored on the server side
2. Try to play that video from mobile

Additional information

No response

[alextran1502]

Hello, do you use the default transcoding options and if you can share the problem video with us so we can reproduce and troubleshoot?

[davidezanella]

Yes, I'm using the default video transcoding, without hardware transcoding. It's not a video related problem since it happens on every video that I don't have downloaded on the phone but it's stored only server-side. From PC browser the videos are properly playing.

[alextran1502]

I cannot recreate the issue you are facing with my dataset, so I think it might be a certain type of video that is causing the bug, thus the request for your video.

[davidezanella]

I've just took a random video with my phone, uploaded using the PC and was able to reproduce the problem. I'm not sure if it is related to my configuration at this point. I think that it stopped working some versions ago of immich.

https://github.com/immich-app/immich/assets/11853645/852c387a-47b5-4a88-a925-fc4c0dbf999d

[alextran1502]

I can play the video just fine from my end on the mobile app and on the web. Can you go to the Administration > Settings page, then click on the Export JSON and compare it with my default settings for ffmpeg section?

  "ffmpeg": {
    "crf": 23,
    "threads": 0,
    "preset": "ultrafast",
    "targetVideoCodec": "h264",
    "acceptedVideoCodecs": [
      "h264"
    ],
    "targetAudioCodec": "aac",
    "acceptedAudioCodecs": [
      "aac",
      "mp3",
      "libopus"
    ],
    "targetResolution": "720",
    "maxBitrate": "0",
    "bframes": -1,
    "refs": 0,
    "gopSize": 0,
    "npl": 0,
    "temporalAQ": false,
    "cqMode": "auto",
    "twoPass": false,
    "preferredHwDevice": "auto",
    "transcode": "required",
    "tonemap": "hable",
    "accel": "disabled"
  },

[davidezanella]

Looks exactly the same as yours:

"ffmpeg": {
    "crf": 23,
    "threads": 0,
    "preset": "ultrafast",
    "targetVideoCodec": "h264",
    "acceptedVideoCodecs": [
      "h264"
    ],
    "targetAudioCodec": "aac",
    "acceptedAudioCodecs": [
      "aac",
      "mp3",
      "libopus"
    ],
    "targetResolution": "720",
    "maxBitrate": "0",
    "bframes": -1,
    "refs": 0,
    "gopSize": 0,
    "npl": 0,
    "temporalAQ": false,
    "cqMode": "auto",
    "twoPass": false,
    "preferredHwDevice": "auto",
    "transcode": "required",
    "tonemap": "hable",
    "accel": "disabled"
  },

[alextran1502]

Are you accessing your instance over Local IP or DNS/Reverse Proxy?

[davidezanella]

Local IP over https using a self-signed certificate.

[alextran1502]

Can you access over local IP, http, without self-signed certificate?

[davidezanella]

Just tried and it was working fine, so it must be self-signed certificate related. Moreover, when re-configuring the app using https to restore my original configuration, the app got stuck during the configuration phase. Closing and re-opening it let it build the timeline but the video playing problem was still there.

[w00tlarr]

There are numerous reported issues with self signed certs for movies such as issue #5553 and mine #4663

As someone mentioned, flutter has its own cert store so it can't accept self signed unless flutter itself changes that in it's library.

[ktm-91]

Is this old issue going to be fixed? It makes the app unusable. The problem is also present with a valid Let's Encrypt certificate

[bo0tzz]

Dupe: #5553