Memorie-Section is grey rectangle

[moritzbindewald]

The bug

Since some time now, the memory-section of my ios immich app is just a grey rectangle. It works in the web. Also, this seems to be isolated to one device. On my ipad it works just fine. Any ideas?

The OS that Immich Server is running on

Unraid

Version of Immich Server

v1.93.3

Version of Immich Mobile App

v1.93.3

Platform with the issue

• [ ] Server
• [ ] Web
• [X] Mobile

Your docker-compose.yml content

Not relevant.

Your .env content

Not relevant.

Reproduction steps

1.open immich
2.wait for load.

Additional information

No response

[alextran1502]

Can you help grab the mobile app log?

Also, log out and log in, would it help?

[moritzbindewald]

Can you help grab the mobile app log?

Also, log out and log in, would it help?

Hey Alex,

log out log in fixed it. Thx! Do u still want the log?

[alextran1502]

Yes please, and thank you

[moritzbindewald]

Yes please, and thank you

Hey, alright. Here are my logs. :) Immich_log_2024-01-29T23:20:14.609529.csv Immich_log_2024-01-21T18:10:45.695799.csv

[aviv926]

Is the problem still relevant?

[lloydw]

Problem still exists.

I got the grey box as a new user. Logged in, completely empty library. Started the backup process, came back later year 1 and year 2 where populated, greybox to the right for the rest of the years.

Came here looking for solutions and saw this, Logged out and Logged in and now I see all the way across to year 10 without issues.

Other than this, the experience has been flawless, great work team!

[alextran1502]

@aviv926 the root cause hasn't been fixed so we should leave this opened

[sugarfunk]

Still an issue on iOS 1.104.

[alextran1502]

@sugarfunk can you pose the mobile app log? Also are you using reverse proxy? Can you try accessing your instance over local ip?