I've lost my Pro features

[Gabswolff]

I've bought the Pro Version almost 2 years ago, and now all of a sudden I can't use the features. It's like I've never bought it at all (they even give me the option to buy it)

[BenHerbst]

I've bought the Pro Version almost 2 years ago, and now all of a sudden I can't use the features. It's like I've never bought it at all (they even give me the option to buy it)

Did you bought it on for example Android and use it now on iOS? Also check https://github.com/hippogamesunity/PixelStudioHub/wiki/Restore-purchases

[trepto]

I had the same problem. The instructions linked above state that the Pro profile is linked to the device ID hash & will try to restore purchases on the first app launch. The Pro profile worked on this device for over a year, but stopped within the last few months. Given that this isn't a known issue mentioned in the linked instructions, I would expect the developers would want to be aware of it, though I can confirm that uninstalling & reinstalling the app restored my profile.