Trip durations different for best_guess and maps.google.com?

[xiumingzhang]

Thanks for the nice work.

I was using this Python API to compute the trip duration from A to B during the rush hour. What this API reports as a 36min trip shows up on maps.google.com as a 65min trip. Does the best_guess traffic model not use real-time traffic data? 65min sounds more accurate given my experiences in this case. Why is the best_guess traffic model underestimating the trip duration?

[wangela]

@xiumingzhang Thank you for opening this issue. 🙏 Please check out these other resources that might help you get to a resolution in the meantime:

• Support Console - If you have a support contract.
• Discord - chat with other developers
• StackOverflow - use the google-maps tag
• Google Maps Platform issue trackers

This is an automated message, feel free to ignore.

[maxigaarp]

this is because the python package doesnt offer traffic aware requests, im experiencing the same problem i will do the request directly.