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Audio stops working after last update (Week 31, 2024)
Please confirm there isn't an existing open bug report
- [X] I have searched open bugs for this issue
Summary
After applying the Week 31, 2024 updates, audio stops working and the settings only show a dummy output. Audio goes back to normal after rolling back my system to the previous state.
Here's the result of running lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)
Let me know if you need more information.
Steps to reproduce
- Apply the Week 31, 2024 updates.
- Restart the system
Expected result
The system should work like usual.
Actual result
Audio stops working.
Environment
- [X] Is system up to date?
Repo
Shannon (stable)
Desktop Environment
GNOME
System details
System:
Host: kuro Kernel: 6.9.10-295.current arch: x86_64 bits: 64
Desktop: GNOME v: 46.3.1 Distro: Solus 4.5 resilience
Machine:
Type: Laptop System: LENOVO product: 20TAS01Q00 v: ThinkPad E14 Gen 2
Mobo: LENOVO model: 20TAS01Q00 v: SDK0J40700 WIN
serial: <superuser required> UEFI: LENOVO v: R1EET56W(1.56 )
date: 06/29/2023
Battery:
ID-1: BAT0 charge: 31.6 Wh (79.4%) condition: 39.8/45.7 Wh (87.0%)
CPU:
Info: quad core 11th Gen Intel Core i5-1135G7 [MT MCP] speed (MHz): avg: 945
min/max: 400/4200
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] driver: i915 v: kernel
Device-2: NVIDIA TU117M [GeForce MX450] driver: nouveau v: kernel
Device-3: Bison Integrated Camera driver: uvcvideo type: USB
Display: wayland server: X.Org v: 24.1.1 with: Xwayland v: 24.1.1
compositor: gnome-shell driver: gpu: i915 resolution: 1: 2560x1440~120Hz
2: 1920x1080~120Hz
API: OpenGL v: 4.6 compat-v: 4.3 vendor: intel mesa v: 24.1.4
renderer: Mesa Intel Xe Graphics (TGL GT2)
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi
Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
driver: r8169
Drives:
Local Storage: total: 942.7 GiB used: 39.8 GiB (4.2%)
Info:
Memory: total: 16 GiB note: est. available: 15.33 GiB used: 3.85 GiB (25.1%)
Processes: 298 Uptime: 11m Shell: Bash inxi: 3.3.35
Other comments
No response
Sorry hijacking your issue a bit. I am making this issue as umbrella for everyone that has the same problem. People are encouraged to post their hardware specs here. Cheers!
@malfisya Sure! I think that would be more helpful for everyone
Issue has affected me. Down-grading the kernel has given me sound back.
System:
Host: hp-x360-g4 Kernel: 6.9.10-295.current arch: x86_64 bits: 64
Desktop: KDE Plasma v: 6.1.3 Distro: Solus 4.5 resilience
Machine:
Type: Convertible System: HP product: HP EliteBook x360 1030 G4 v: N/A
serial: <superuser required>
Mobo: HP model: 8637 v: KBC Version 68.36.00 serial: <superuser required>
UEFI: HP v: R94 Ver. 01.24.00 date: 03/28/2023
Battery:
ID-1: BAT0 charge: 42.4 Wh (97.9%) condition: 43.3/56.2 Wh (77.1%)
volts: 8.2 min: 7.7
CPU:
Info: quad core Intel Core i7-8565U [MT MCP] speed (MHz): avg: 500
min/max: 400/4600
Graphics:
Device-1: Intel WhiskeyLake-U GT2 [UHD Graphics 620] driver: i915 v: kernel
Device-2: Quanta HP Full-HD Camera driver: uvcvideo type: USB
Display: wayland server: X.org v: 1.21.1.13 with: Xwayland v: 24.1.1
compositor: kwin_wayland driver: N/A resolution: 3840x2160
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.5
renderer: Mesa Intel UHD Graphics 620 (WHL GT2)
Network:
Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi
Device-2: Realtek RTL8153 Gigabit Ethernet Adapter driver: r8152 type: USB
Drives:
Local Storage: total: 504.19 GiB used: 290.58 GiB (57.6%)
Info:
Memory: total: 16 GiB note: est. available: 15.43 GiB used: 2.94 GiB (19.1%)
Processes: 311 Uptime: 2m Shell: Bash inxi: 3.3.35
My Linux Kernel: Linux 6.9.10-295.current (rolling back from previous version)
System:
Host: resilience-solus Kernel: 6.9.10-295.current arch: x86_64 bits: 64
Desktop: GNOME v: 46.3.1 Distro: Solus 4.5 resilience
Machine:
Type: Convertible System: LENOVO product: 82R7 v: IdeaPad Flex 5 14IAU7
serial: <superuser required>
Mobo: LENOVO model: LNVNB161216 v: SDK0T76493 WIN
serial: <superuser required> UEFI: LENOVO v: J7CN44WW date: 05/24/2023
Battery:
ID-1: BAT0 charge: 45.0 Wh (97.0%) condition: 46.4/52.5 Wh (88.3%)
CPU:
Info: 10-core (2-mt/8-st) 12th Gen Intel Core i5-1235U [MST AMCP]
speed (MHz): avg: 1412 min/max: 400/4400:3300
Graphics:
Device-1: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics] driver: i915 v: kernel
Device-2: Bison Integrated Camera driver: uvcvideo type: USB
Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.1 driver: X:
loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915
resolution: 1920x1200~60Hz
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.5
renderer: Mesa Intel Graphics (ADL GT2)
Network:
Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi
Drives:
Local Storage: total: 476.94 GiB used: 84.34 GiB (17.7%)
Info:
Memory: total: 16 GiB note: est. available: 15.19 GiB used: 3.62 GiB (23.9%)
Processes: 334 Uptime: 5m Shell: Bash inxi: 3.3.35
Same here:
System:
Host: solus Kernel: 6.6.43-251.lts arch: x86_64 bits: 64
Desktop: GNOME v: 46.3.1 Distro: Solus 4.5 resilience
Machine:
Type: Laptop System: Dell product: Inspiron 5490 v: N/A
serial: <superuser required>
Mobo: Dell model: 0YMVR1 v: A04 serial: <superuser required> UEFI: Dell
v: 1.11.0 date: 08/13/2020
Battery:
ID-1: BAT0 charge: 24.0 Wh (60.6%) condition: 39.6/51.0 Wh (77.6%)
volts: 11.2 min: 11.4
CPU:
Info: quad core Intel Core i7-10510U [MT MCP] speed (MHz): avg: 2400
min/max: 400/4900
Graphics:
Device-1: Intel CometLake-U GT2 [UHD Graphics] driver: i915 v: kernel
Device-2: NVIDIA GP108M [GeForce MX230] driver: nvidia v: 550.107.02
Device-3: Realtek Integrated_Webcam_HD driver: uvcvideo type: USB
Display: wayland server: X.Org v: 24.1.1 with: Xwayland v: 24.1.1
compositor: gnome-shell driver: X: loaded: modesetting unloaded: fbdev,vesa
dri: iris gpu: i915 resolution: 1600x900~60Hz
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.1.5
renderer: Mesa Intel UHD Graphics (CML GT2)
Network:
Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi
Drives:
Local Storage: total: 238.47 GiB used: 157.58 GiB (66.1%)
Info:
Memory: total: 16 GiB note: est. available: 15.29 GiB used: 4.44 GiB (29.0%)
Processes: 319 Uptime: 5m Shell: Zsh inxi: 3.3.35
I lost my Inbuilt Microphone's again although the sound still works on Digital & Analog Outputs C-Media (R) Audio EDIT: Reverting to Kernel version com.solus-project.current.6.9.10-295 via clr-boot-manager has fixed the Microphones for me.
lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Ice Lake-LP Smart Sound Technology Audio Controller (rev 30)
System:
Host: bigrammy Kernel: 6.9.12-297.current arch: x86_64 bits: 64
Desktop: Budgie v: 10.9.2 Distro: Solus 4.5 resilience
Machine:
Type: Laptop System: ASUSTeK product: VivoBook_ASUSLaptop X515JAB_X515JA
v: 1.0 serial: <superuser required>
Mobo: ASUSTeK model: X515JAB v: 1.0 serial: <superuser required>
UEFI: American Megatrends v: X515JAB.309 date: 08/17/2022
Battery:
ID-1: BAT0 charge: 34.8 Wh (100.0%) condition: 34.8/37.1 Wh (93.7%)
volts: 7.8 min: 7.8
CPU:
Info: dual core Intel Core i3-1005G1 [MT MCP] speed (MHz): avg: 698
min/max: 400/3400
Graphics:
Device-1: Intel Iris Plus Graphics G1 driver: i915 v: kernel
Device-2: IMC Networks USB2.0 HD UVC WebCam driver: uvcvideo type: USB
Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.1 driver: X:
loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915
resolution: 1440x810~60Hz
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.5
renderer: Mesa Intel UHD Graphics (ICL GT1)
Network:
Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
driver: rtw_8821ce
Drives:
Local Storage: total: 1.86 TiB used: 174 GiB (9.1%)
Info:
Memory: total: 20 GiB note: est. available: 19.28 GiB used: 1.85 GiB (9.6%)
Processes: 232 Uptime: 1d 15h 59m Shell: Bash inxi: 3.3.35
Same for me:
System: Host: solus Kernel: 6.9.12-297.current arch: x86_64 bits: 64 Desktop: Budgie v: 10.9.2 Distro: Solus 4.5 resilience Machine: Type: Laptop System: HP product: HP Pavilion Gaming Laptop 16-a0xxx v: N/A serial:
Mobo: HP model: 87AE v: 32.32 serial: UEFI: AMI v: F.23 date: 03/29/2022 Battery: ID-1: BAT0 charge: 12.3 Wh (30.1%) condition: 40.8/40.8 Wh (100.0%) CPU: Info: quad core Intel Core i5-10300H [MT MCP] speed (MHz): avg: 887 min/max: 800/4500 Graphics: Device-1: Intel CometLake-H GT2 [UHD Graphics] driver: i915 v: kernel Device-2: NVIDIA TU117M [GeForce GTX 1650 Ti Mobile] driver: nvidia v: 550.107.02 Device-3: Luxvisions Innotech HP TrueVision HD Camera driver: uvcvideo type: USB Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.1 driver: gpu: i915 resolution: 1920x1080~60Hz API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 550.107.02 renderer: NVIDIA GeForce GTX 1650 Ti/PCIe/SSE2 Network: Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet driver: r8169 Device-2: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter driver: rtw_8822ce Drives: Local Storage: total: 1.14 TiB used: 144.66 GiB (12.4%) Info: Memory: total: 16 GiB available: 15.4 GiB used: 2.67 GiB (17.4%) Processes: 359 Uptime: 4m Shell: Bash inxi: 3.3.35
Does it help to delete the wireplumber state directory? rm -rf ~/.local/state/wireplumber/?
Oh, I just noticed someone saying that downgrading the kernel helps. That was going to be my next suggestion.
Unfortunately we're kind of in a pickle with the kernel for this sync. 6.9 got End-of-lifed unexpectedly early so there's not really any fixed version that can go in. We'll be updating to kernel 6.10.4 on Friday/Saturday after the sync, but that doesn't really help anybody with this issue currently. For now I would recommend just using the previous kernel, we can provide downgrade instructions if anybody needs the exact commands to use to downgrade correctly.
It would also be helpful if someone could join the unstable channel after we upgrade the kernel to check if it's fixed there. Please join our Matrix channels and let us know you're able to help with that if so.
Does it help to delete the wireplumber state directory?
rm -rf ~/.local/state/wireplumber/?
I tried, but unfortunetly it didn't change much! The issue still persist.
Oh, I just noticed someone saying that downgrading the kernel helps. That was going to be my next suggestion.
Unfortunately we're kind of in a pickle with the kernel for this sync. 6.9 got End-of-lifed unexpectedly early so there's not really any fixed version that can go in. We'll be updating to kernel 6.10.4 on Friday/Saturday after the sync, but that doesn't really help anybody with this issue currently. For now I would recommend just using the previous kernel, we can provide downgrade instructions if anybody needs the exact commands to use to downgrade correctly.
It would also be helpful if someone could join the unstable channel after we upgrade the kernel to check if it's fixed there. Please join our Matrix channels and let us know you're able to help with that if so.
Got it. We will see. Yeah, I would prefer to have a guide for downgrading kernel. I tried by myself earlier and managed to do it, but had LightDM giving me issues when I installed the Nvidia Driver. So I'm in a very bad spot and I would really like some help...
About the Unstable Channel, sure, I can do it! I'll update my repos to be in the unstable right now
Oh, I just noticed someone saying that downgrading the kernel helps. That was going to be my next suggestion.
Unfortunately we're kind of in a pickle with the kernel for this sync. 6.9 got End-of-lifed unexpectedly early so there's not really any fixed version that can go in. We'll be updating to kernel 6.10.4 on Friday/Saturday after the sync, but that doesn't really help anybody with this issue currently. For now I would recommend just using the previous kernel, we can provide downgrade instructions if anybody needs the exact commands to use to downgrade correctly.
For me the sof-firmware does not seem to load/run when using the newer Kernel so the Ice Lake-LP smart Audio Controller does not seem to exist.
Everything appears to work perfect with the previous Kernel with zero other modifications.
I posted a quick TUT to simply roll back the Kernel on the Forum for those unsure of the cmd's. (Click on the > Details to view the commands)
Everything works fine for me but it may not for others so a more detailed TUT would be good.
https://discuss.getsol.us/d/10488-sound-issue-after-week-13-update/13
Hi Everyone! Updated to the latest Weekly update right now, but I'm still having the audio issue. I joined the unstable channel too, so that we can debug this issue as suggested by @ReillyBrogan
Here's my specs.
lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Alder Lake PCH-P High Definition Audio Controller (rev 01)
inxi -b
System:
Host: movec-pc Kernel: 6.9.12-297.current arch: x86_64 bits: 64
Desktop: Xfce v: 4.18.1 Distro: Solus 4.5 resilience
Machine:
Type: Laptop System: HP product: HP Elite Dragonfly 13.5 inch G3 Notebook PC
v: SBKPF serial: <superuser required>
Mobo: HP model: 897F v: KBC Version 08.6B.00 serial: <superuser required>
UEFI: HP v: U90 Ver. 01.11.04 date: 05/09/2024
Battery:
ID-1: BAT0 charge: 56.5 Wh (99.1%) condition: 57.0/68.4 Wh (83.3%)
CPU:
Info: 10-core (2-mt/8-st) 12th Gen Intel Core i5-1235U [MST AMCP]
speed (MHz): avg: 454 min/max: 400/4400:3300
Graphics:
Device-1: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics] driver: i915 v: kernel
Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.2 driver:
gpu: i915 resolution: 1920x1280~60Hz
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.5
renderer: Mesa Intel Graphics (ADL GT2)
Network:
Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi
Drives:
Local Storage: total: 476.94 GiB used: 217.17 GiB (45.5%)
Info:
Memory: total: 16 GiB note: est. available: 15.2 GiB used: 2.62 GiB (17.3%)
Processes: 300 Uptime: 13m Shell: Bash inxi: 3.3.35
I also just happened to update my BIOS the same night I found out this was an issue since I'd been using USB audio after my speakers suddenly started distorting badly around the 5.10 kernel update on every distro. Hoping this bug gets the attention it needs soon so I can hear what the native audio on this machine sounds like again.
lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)
Kernel: Linux 6.9.12-297.current
System:
Host: Lenovo Kernel: 6.9.12-297.current arch: x86_64 bits: 64
Desktop: Budgie v: 10.9.2 Distro: Solus 4.5 resilience
Machine:
Type: Laptop System: LENOVO product: 20VE v: ThinkBook 15 G2 ITL
serial: <superuser required>
Mobo: LENOVO model: LNVNB161216 v: No DPK serial: <superuser required>
UEFI: LENOVO v: F8CN58WW(V2.21) date: 03/28/2024
Battery:
ID-1: BAT1 charge: 20.1 Wh (55.8%) condition: 36.0/45.0 Wh (80.1%)
volts: 10.7 min: 11.5
CPU:
Info: quad core 11th Gen Intel Core i5-1135G7 [MT MCP] speed (MHz):
avg: 1455 min/max: 400/4200
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] driver: i915 v: kernel
Device-2: NVIDIA TU117M [GeForce MX450] driver: nvidia v: 550.107.02
Device-3: Bison Integrated Camera driver: uvcvideo type: USB
Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.2 driver:
gpu: i915 resolution: 1920x1080~60Hz
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 550.107.02
renderer: NVIDIA GeForce MX450/PCIe/SSE2
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi
Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
driver: r8169
Drives:
Local Storage: total: 1.38 TiB used: 62.81 GiB (4.5%)
Info:
Memory: total: 24 GiB note: est. available: 23.26 GiB
used: 2.95 GiB (12.7%)
Processes: 293 Uptime: 13m Shell: Bash inxi: 3.3.35
Sound issues were fixed between the update and the reboot. After rebooting no sound:
System:
Host: solus Kernel: 6.6.43-251.lts arch: x86_64 bits: 64
Desktop: GNOME v: 46.3.1 Distro: Solus 4.5 resilience
Machine:
Type: Laptop System: Dell product: Inspiron 5490 v: N/A
serial: <superuser required>
Mobo: Dell model: 0YMVR1 v: A04 serial: <superuser required> UEFI: Dell
v: 1.11.0 date: 08/13/2020
Battery:
ID-1: BAT0 charge: 31.8 Wh (80.3%) condition: 39.6/51.0 Wh (77.6%)
volts: 11.8 min: 11.4
CPU:
Info: quad core Intel Core i7-10510U [MT MCP] speed (MHz): avg: 550
min/max: 400/4900
Graphics:
Device-1: Intel CometLake-U GT2 [UHD Graphics] driver: i915 v: kernel
Device-2: NVIDIA GP108M [GeForce MX230] driver: nvidia v: 550.107.02
Device-3: Realtek Integrated_Webcam_HD driver: uvcvideo type: USB
Display: wayland server: X.Org v: 24.1.2 with: Xwayland v: 24.1.2
compositor: gnome-shell driver: X: loaded: modesetting unloaded: fbdev,vesa
dri: iris gpu: i915 resolution: 1600x900~60Hz
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.1.5
renderer: Mesa Intel UHD Graphics (CML GT2)
Network:
Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi
Drives:
Local Storage: total: 238.47 GiB used: 153.29 GiB (64.3%)
Info:
Memory: total: 16 GiB note: est. available: 15.29 GiB used: 4.97 GiB (32.5%)
Processes: 318 Uptime: 7h 8m Shell: Zsh inxi: 3.3.35
@ReillyBrogan Did this change have an affect? https://git.kernel.org/pub/scm/linux/kernel/git/stable/linux.git/diff/?h=linux-6.9.y&id=0cd0a7c2c599e57b5dcb1c3a0717a31615b72de3
Maybe this .device = PCI_DEVICE_ID_INTEL_HDA_ICL_LP is not identifying Intel unlike the actual .device = 0x34c8,
Just Thinking out loud :laughing:
UPDATE:
Forget the above the device id's shows up with both working and none working Kernels. Time for Bed :rofl:
lspci -nn | grep 'audio\|Device\|Audio\|device'
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:8a02] (rev 03)
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Ice Lake-LP Smart Sound Technology Audio Controller [8086:34c8] (rev 30)
Also lost sound after sync to w. 32. Previous sync on this hw was w26 and everything works on that. Reinstalling sof-firmware / pipewire does not bring sound back.
pjol@pjol-solus ~ $ inxi -b
System:
Host: pjol-solus Kernel: 6.9.12-297.current arch: x86_64 bits: 64
Desktop: KDE Plasma v: 6.1.4 Distro: Solus 4.5 resilience
Machine:
Type: Laptop System: LENOVO product: 82SV v: Yoga Slim 7 Pro 14IAP7
serial: <superuser required>
Mobo: LENOVO model: LNVNB161216 v: NO DPK serial: <superuser required>
UEFI: LENOVO v: JHCN36WW date: 04/04/2024
Battery:
ID-1: BAT0 charge: 52.5 Wh (98.3%) condition: 53.4/61.0 Wh (87.5%)
CPU:
Info: 12-core (4-mt/8-st) 12th Gen Intel Core i7-1260P [MST AMCP]
speed (MHz): avg: 424 min/max: 400/4700:3400
Graphics:
Device-1: Intel Alder Lake-P GT2 [Iris Xe Graphics] driver: i915 v: kernel
Device-2: IMC Networks Integrated RGB Camera driver: uvcvideo type: USB
Display: wayland server: X.org v: 1.21.1.13 with: Xwayland v: 24.1.2
compositor: kwin_wayland driver: N/A resolution: 1646x1029
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.5
renderer: Mesa Intel Graphics (ADL GT2)
Network:
Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi
Drives:
Local Storage: total: 1.38 TiB used: 749.65 GiB (53.2%)
Info:
Memory: total: 16 GiB note: est. available: 15.35 GiB used: 3.25 GiB (21.2%)
Processes: 359 Uptime: 13m Shell: Bash inxi: 3.3.35
And fwiw:
pjol@pjol-solus ~ $ lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Alder Lake PCH-P High Definition Audio Controller (rev 01)
EDIT: Also tried with LTS kernel and still no sound. Even did a fresh install and upon upgrade and rebooting i have no sound. To be clear when i select the speaker icon in plasma panel it shows that no devices are available.
EDIT 2: I forgot that after W26 i lost audio after reboot and had to reinstall sof-firmware which brought audio back that time.
This weeks sync restored audio for me. I tested both the current and lts kernel.
Two people have reported this is resolved so I will close this issue. Please report back if the issue persists.