getsentry
Cloud Jira integration not working with selfhosted sentry
Environment
self-hosted (https://develop.sentry.dev/self-hosted/)
What are you trying to accomplish?
We were trying to integrate cloud jira with self hosted sentry but unable to achieve it. We are using sentry version 23.11.2
Following are the docs we followed https://docs.sentry.io/organization/integrations/issue-tracking/jira/ https://forum.sentry.io/t/how-to-configure-jira-cloud-in-your-on-premise-sentry/6720
We have tried to use the app from jira market place but the app was redirecting to sentry cloud url (sentry.io). How we can configure the jira app so that it can redirect to self hosted senty url.
We have also tried app creation with Atlassian Connect descriptor https://develop.sentry.dev/integrations/jira/. Stuck on this part how we can integrate to selfhosted sentry
Let us know if any other docs are there
How are you getting stuck?
Not able to integrate Jira cloud with self hosted sentry
Where in the product are you?
Settings - Integrations
Link
No response
DSN
No response
Version
23.11.2
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We have also tried app creation with Atlassian Connect descriptor https://develop.sentry.dev/integrations/jira/. Stuck on this part how we can integrate to selfhosted sentry
What part of this are you getting stuck on? This is the flow we use for local development on the jira cloud integration as well.
@sree-warrier I guess I know what the issue could be. After you install the app in Jira and click setup, it will give you an error. Usually like
There are several ways to solve this problem. Start by disabling AD and Identity blockers in your browser. But, in my experience, this will not help you. You need to open browser console (usually F12) and find the line like in the screenshot below and click the link. The URL should be your Sentry's domain. The issue is that Jira tab tries to open an iframe, which is normally blocked by security policies (X-Frame-Options) and you don't see a frame with a button to start the plugin setup. I hope this helps you to complete the configuration.
Unfortunately the team is understaffed and we can’t prioritize this fix but we’re always open to community contributions.
@mathroc It was. Our team has been closing stale issues for older releases. If this is still a problem on our latest release, please create a new issue so that our team can triage appropriately.