All events missing issue

[qgewfg]

Self-Hosted Version

25.4.0

CPU Architecture

x86_64

Docker Version

26.1.4

Docker Compose Version

2.35.0

Machine Specification

• [x] My system meets the minimum system requirements of Sentry

Steps to Reproduce

1. Install & Start self-hosted Sentry
2. Configure projects and SDKs on web page & clients
3. Everything works as expected, but don't know why all events & issues gone starts a random time.

Expected Result

All events are accepted and handled as expected.

Actual Result

billing-comsumer.log

Event ID

No response

[longwave]

Possibly the same as #2876 or #3636, we see this as well but unsure of the cause - restarting Sentry makes it work again, for a few days at least.

[aldy505]

So... did restarting Sentry did it for you?

If things are doing worse, I would recommend to:

1. See docker compose ps, see which container has the least uptime. Probably that container is having issues.
2. If you see a container that is having issue (from no. 1), try to inspect its' logs: docker compose logs --since 1h -t <container name>. Then, send it here.

If the container is from Sentry (sentry/snuba), then it's probably related to Kafka/Redis. Otherwise, if the container is a database/certain dependency (kafka, clickhouse, postgres, redis), then you have a bigger problem, in which you need to specify the logs in detail.

[getsantry[bot]]

This issue has gone three weeks without activity. In another week, I will close it.

But! If you comment or otherwise update it, I will reset the clock, and if you remove the label Waiting for: Community, I will leave it alone ... forever!

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"A weed is but an unloved flower." ― Ella Wheeler Wilcox 🥀