Emanuele Buccelli
Emanuele Buccelli
@kriskarkoski what would be needed to show the email content? Is that a message sent from Zendesk in the same way of a chat one?
No the conversation messages are not stored in our Support Interaction database, they are retrieved by a call to Zendesk APIs (Smooch). How do HEs usually sent these messages, since...
Ok @mrfoxtalbot, I see it is already in our board now 👍
@arcangelini @Automattic/loop, is this something you could take a look at?