element-hq
Message couldn't be found after visiting permalink - `Failed to load timeline position`
Steps to reproduce
- Where are you starting? What can you see? This link should be opened as guest User: https://matrix.to/#/!jqjYAhOIRvqbLqqsQs:matrix.org/$l00waANOlw7k0r_UlPt-2rjK-Oy1XDoHc2qEO2bX2X0?via=matrix.org&via=tchncs.de&via=sils.li
This is e.G. the link in Element: https://app.element.io/#/room/!jqjYAhOIRvqbLqqsQs%3Amatrix.org/%24l00waANOlw7k0r_UlPt-2rjK-Oy1XDoHc2qEO2bX2X0?via=matrix.org&via=tchncs.de&via=sils.li
Outcome
What did you expect?
Showing the linked messages (after waiting until the message is loaded => could be found)
What happened instead?
It throws an error, that the message couldn't be found.
Operating system
Ubuntu Mate 22.04
Browser information
Firefox 113.0 (64-Bit)
URL for webapp
app.element.io
Application version
No response
Homeserver
No response
Will you send logs?
No
Could this be a synapse Problem? I won't get any help from morg and don't know any other element web service with guest access enabled...
visibillity setting shouldn't be the problem, you can find the message this way: Call https://app.element.io/#/room/!jqjYAhOIRvqbLqqsQs%3Amatrix.org/%24l00waANOlw7k0r_UlPt-2rjK-Oy1XDoHc2qEO2bX2X0?via=matrix.org&via=tchncs.de&via=sils.li Scroll until at least 2023-04-01 Call https://app.element.io/#/room/!jqjYAhOIRvqbLqqsQs%3Amatrix.org/%24l00waANOlw7k0r_UlPt-2rjK-Oy1XDoHc2qEO2bX2X0?via=matrix.org&via=tchncs.de&via=sils.li again in the same windows And then he will show you the correct message
This seems like an Element client bug.
The event exists in the matrix.org database and is visible in the Matrix Public Archive at https://archive.matrix.org/roomid/jqjYAhOIRvqbLqqsQs:matrix.org/date/2023/03/31?at=$l00waANOlw7k0r_UlPt-2rjK-Oy1XDoHc2qEO2bX2X0
If you look in the devtools console when visiting the Element link, it makes a GET https://matrix-client.matrix.org/_matrix/client/r0/rooms/!jqjYAhOIRvqbLqqsQs%3Amatrix.org/context/%24l00waANOlw7k0r_UlPt-2rjK-Oy1XDoHc2qEO2bX2X0?filter=%7B%22lazy_load_members%22%3Atrue%7D request which is successful and the event is visible in the response as expected. But Element throws a Failed to load timeline position error dialog and you can see this error in the devtools console:
Error loading timeline panel at !jqjYAhOIRvqbLqqsQs:matrix.org/$l00waANOlw7k0r_UlPt-2rjK-Oy1XDoHc2qEO2bX2X0 Error: No timeline given to initFields
at n (timeline-window.ts:101:23)
Whatever the root cause is here is probably the same thing that is causing https://github.com/vector-im/element-web/issues/20927 to happen as well. But this is a nice reproducible example to work from!
An ESS customer also ran into this when jumping to the first unread message in a room. Rageshake linked
I'll add that this is what stopped our company from using Matrix. We are 5 people using a self-hosted synapse server and official Element clients. Permalinks, threads, unread jumps and search results failed to load with this error so frequently that it made the product unusable and we had to abandon it for another solution that worked.
Please fix this. Very annoying. On my Element Chat Client I dont have it but on by Web Browser I have that bug.
