After update jitsi shows: You have been disconnected. you may want to check your network connection...

[Tomtiger66]

After rebooting the server because of an update, jitsi is inusable. It shows the initial screen, but when I try to log into a session I only get the message "You have been disconnected. you may want to check your network connection" I purged jitsi via helm uninstall video and set it up new, but it doesn't change anything. Then I set up a new teamserver with nextcloud and jitsi. Landingpage and nextcloud are ok, jitsi stays broken. It seems to me that an update from jitsi broke the the helm install script for jitsi.

Need help!

greetings

[dbf]

Try adding the following 2 lines at the end of team-video/templates/deploy_prosody.yaml:

- name: PUBLIC_URL value: "https://{{ .Values.app.name }}.{{ .Values.app.domain }}"

(right under the value for the TZ variable, the 2nd line must be properly indented). That worked for me. Apparently there were changes in docker-jitsi-meet that require this variable to be known inside the prosody-container.

[Erdbeerbaum]

I have the same issue. The fix above does not help

[jamun53]

In my case the solution of dbf works

[Erdbeerbaum]

now for me too! As mostly the mistake was caused from the user in front of the screen ;-)

[Tomtiger66]

Thank you, this fix worked fine for me to. :-)

[jamun53]

is this closed because it is fixed in the "installer" or only because this workaround works?

[Tomtiger66]

I closed it only because of the workaround. The issue isn‘t fixed in the installer yet, so i‘ll reopen the issue.

[zlBomBkU]

After I added the two lines directly under the value for the TZ variable (at the end of team-video/templates/deploy_prosody.yaml), unfortunately it still doesn't work for me. I have indented the second 2nd and also the 3rd line with spaces. What can I have done wrong? Erdbeerbaum, what was your mistake?

[Erdbeerbaum]

my mistake was not to reboot the server. ;-)

[zlBomBkU]

Dear Erdbeerbaum, thanks for the quick answer. The reboot was done, but it did not work :-(. By the way, the server is directly connected to the internet.

[Erdbeerbaum]

my server is also directly connected to the internet. here are the steps, which I have followed:

1. made the changes in deploy_prosody.yaml. Copied and pasted the lines in the post from dbf
2. helm upgrade video team-video/ --values /etc/team-container/values-video.yaml
3. reboot the server. I suppose a restart of the container should work as well

With these steps Jitsi worked again for me

[zlBomBkU]

I wish you a happy new year.

After the changes in team-video/templates/deploy_prosody.yaml were done, I try your 2. tip I to upgrade the chart, I receive the message that "team-video/" failed to download:

root@ubuntu:~# helm upgrade video team-video/ --values /root/team-container/values-video.yaml Error: failed to download "team-video/" (hint: running helm repo update may help)

So, next try (without the /) :

root@ubuntu:~# helm upgrade video team-video --values /root/team-container/values-video.yaml Error: failed to download "team-video" (hint: running helm repo update may help)

And running helm repo update did not help :-(

I have no idea what went wrong and so I uninstall the video chart by:

helm uninstall video

And install it again:

helm install video team-video --values values-video.yaml

Then Jitsi works like mentioned. So, thanks a lot.

[Tomtiger66]

Happy new year to!

What I've done 2 Steps before:

1. Upgrade the git repository:
2. install the patch from johnyb

After that, I followed the steps from Erdbeerbaum. That worked for me.